Jerry Reviews

4.1

72% would recommend to a friend

(202 total reviews)

Art Agrawal

81% approve of CEO

77% positive business outlook

Jerry has an employee rating of 4.1 out of 5 stars, based on 202 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Jerry employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

202 reviews
1.0
11 Jan 2023
Recommend
CEO approval
Business outlook

Pros

They offer flexibility when they can afford to be flexible.

Cons

Company just did a surprise mass layoff terming top notch employees, while keeping others that cost less and only do a fraction of the work. They pride themselves on transparency, but this recent event was sadistic. We have spent months being gaslit and manipulated into believing the company was thriving while other companies were facing financial hardship. They boasted and bragged about it to us quite frequently. Our leaders posted to social media about our hiring frenzy describing the great opportunities Jerry has to offer. The pay is subpar at best! They expect their lower level and mid-level employees to be all hands on deck all of the time. Treating us as if we are chameleons adapting to new environments on their ever-changing work wheel. They will give you a description of what you are hired for, but once you accept you are expected to take on responsibilities well outside of ones wheelhouse. I feel for our team leads as they are doing the work of an agent, a supervisor, and a manager with very little assistance or direction. Our executives say "jump" and they have to say "how high?" Watching this mismanagement has been disheartening, but I can appreciate the resilience of our team leads through adversity. If this sounds exciting to you, I'd say join the team! If they hire again, that is.

1.0
29 Apr 2023

Master Gaslighters

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working from home. That’s literally it.

Cons

The pay was def sub-par. You’re promised all of these opportunities but a recent layoff left me without a job. They worked us halfway through the day, sent us a message on our internal messaging system to meet with my manager, and some random hr lady I’ve never ever seen before to tell me that my computer would be shut off in 10 minutes, and the only way to ensure I would get my severance was to sign a NDA, and not tell people the truth about this manipulative company. They don’t care about their employees, only about their bottom line. Recently I saw positions posted for their insurance side… BEWARE. They are a start up that is blowing through their funding, don’t even have a reliable interface for their product, and (I’m almost positive) have managers posting glass door reviews to make the kool aid seem sweeter than it is. Take my advice, don’t drink the kool aid. You’ll be calling unemployment within 3 months.

1.0
17 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Coworkers and leads were mostly great. Work from home. Flexible Schedule (sometimes.)

Cons

Customer service agents at Jerry are expected to work at the speed of lightning and with the grace of a butterfly for 8-10 hours a day. You will be micromanaged, because the leads are forced to micromanage you. If you need a bathroom break, you must let the entire team know via slack. If you need to write a detailed note on the CRM, make sure to force the customer, who would rather end the call, to stay on until you finish this note. Why? Because it technically makes your analytics LOOK more efficient. It doesn’t matter if it actually worsens the service, it just need to APPEAR efficient. The app itself is fundamentally flawed. The average consumer doesn’t know much about the inner workings of insurance, especially the main clientele, who tend to be low income. (Which, of course, makes sense, considering this is an app with the goal of saving people money.) But they ignore this issue, and bind MANY policies with incorrect discounts. This leads to issues a few weeks down the line, when the discounts get removed, and customers see their premiums increase, sometimes over what they previously had. Guess who gets to deal with their (legitimate) anger? Additionally, they will make massive changes to the app, before providing adequate training for the customer service team, leaving you scrambling. As far as career advancement goes: If you’re looking to climb the ladder, good luck. I hear it’s broken. Overall: You will get burned out. You won’t get paid well. Don’t suffer like I did.

Viewing 1 - 3 of 202 Reviews

Glassdoor has 249 Jerry reviews submitted anonymously by Jerry employees. Read employee reviews and ratings on Glassdoor to decide if Jerry is right for you.