J.Crew Factory Reviews

3.8

64% would recommend to a friend

(488 total reviews)

Libby Wadle

79% approve of CEO

45% positive business outlook

J.Crew Factory has an employee rating of 3.8 out of 5 stars, based on 488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The J.Crew Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

488 reviews
3.0
13 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Fellow employees are pretty nice and try to create a welcoming environment for each other! The employee discounts are also pretty good too.

Cons

Lack of transparency from store director and managers about hours and hiring conditions. If they told me that I’d only be getting 4 hour shifts and one per week due to overhiring at that, I wouldn’t have taken the job. They also never said when the seasonal sales associate position would end and wouldn’t give me any answers when asked.

3.0
8 Feb 2025

Just OK

Recommend
CEO approval
Business outlook

Pros

- Employee discount on clothing - Fairly easy job, not too stressful - Flexible scheduling, good for students or part-time work

Cons

- Minimal opportunities for advancement unless you’re friends with management

1.0
31 Jan 2025

Toxic!

Recommend
CEO approval
Business outlook

Pros

Discount and co-workers are great!

Cons

The Store Manager at Hawthorne Plaza in Overland Park, KS is cruel and a huge control freak. She works way beyond 40 hours a week just to control every aspect and is always calling associates into her office to berate "coach" them. The turnover is off the charts!

Viewing 1 - 3 of 488 Reviews

Glassdoor has 506 J.Crew Factory reviews submitted anonymously by J.Crew Factory employees. Read employee reviews and ratings on Glassdoor to decide if J.Crew Factory is right for you.