Intrepid Travel Reviews

The company often emphasizes that it values its people, yet employee satisfaction surveys consistently highlight significant concerns. Rather than addressing the root causes of these issues, recent decisions have further impacted morale, including requiring previously remote and hybrid employees to spend more time in the office with little consideration for the additional costs and personal impact. Compensation and salary levels remain below market expectations, while external hires are often brought in at significantly higher salaries. At the same time, ongoing hiring freezes and limited support resources have increased workloads for middle managers and specialists, creating additional pressure on already stretched teams. There is also a growing disconnect between senior leadership and employees. Feedback from middle managers and subject matter experts is often overlooked, while leadership appears more focused on reinforcing its own decisions than engaging with concerns from those closest to the day-to-day work. Perhaps most disappointing is the shift in culture. What was once a mission-driven organization with a strong sense of purpose increasingly feels like a traditional corporate environment, losing many of the qualities that originally made it a great place to work.

It seems as though the business has lost a lot of focus. - introducing AI and interrupting the human interaction lifecycle in ways that doesn’t reflect our mission - changing our staff’s schedules and routines on a whim (hiring as remote, then telling them 2x per month, 2x per week to now 3 x per week), this is not great for anyone’s mental health or wellbeing. How do you plan a life around this if work is not predictable? - hiring freezes multiple times over a year is leading team members to burn out while they handle constant friction with cancelled trips and escalations, with no plans to hire for additional support.