InComm Inbound Customer Service Representative reviews

1.5

17% would recommend to a friend

(5 total reviews)
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Brooks Smith

Not enough data to show CEO approval

20% positive business outlook

Reviews by job title

5 reviews
1.0
23 Aug 2016
Recommend
CEO approval
Business outlook

Pros

Pay is some what decent, not very great though depending on experience, excessive OT, hour lunches. Work is easy to learn.

Cons

Training is SHORT AND RUSHED. Place feels like a jail. Extremely low moral. No job security. HIGH TURNOVER RATE! I REPEAT, HIGH TURNOVER RATE! HR is crappy. Time off.. ie (Sick leave, pto, unplanned time) pretty much non existent. Very unclear system. You get 8 occurrences, and they terminate you. Meanwhile being 1 minute late, is an occurence. Yea, bs right? We were told of a completely different point system in training only to get to the floor and realize those were lies. You cannot speak with your neighbors. Cameras are on you everywhere. You can't even so much as lean back in your chair or someone will come and tell you to stop. Not to mention the way the business is run. You're pretty lying to scammed customers about receiving lost money back. They'll never get it. They will just be entered into a never ending cycle of sending paperwork in order to make it seem as though they will. Team leads are never around for help. I didn't even last 90 days with this company before I was terminated. THIS JOB DOES NOT SEEM LONG TERM, ITS GREAT IF YOU NEED A JOB DESPERATELY BUT I ADVICE TO KEEP YOUR OPTIONS AND CONTINUE TO APPLY ELSEWHERE AS IT IS VERY LIKELY YOU WILL NOT LAST THERE.

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