Does ITC Service Group pay their employees well?

According to anonymously submitted Glassdoor reviews, ITC Service Group employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at ITC Service Group. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ITC Service Group?

59% of ITC Service Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ITC Service Group 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ITC Service Group?

Installation Technician (10) , Technician (8) , Fiber Technician (6) , Installation Specialist (6) , Broadband Technician (4) , Service Technician (4) , Fiber Tech (3) , Field Service Technician (3) , Installer (3) , Broadband Tech (2) , Dispatcher (2) , Fiber Network Field Technician (2) , Field Engineer (2) , Field Technician (2)

What are the pros of working at ITC Service Group according to real employee reviews?

"The job has good pay and very easy work." ((in 10 reviews)); "Good people." ((in 9 reviews)); "It offers good benefits and training programs for such a young company, and they are constantly looking for ways to make it a more attractive place to work." ((in 6 reviews)); "good work environment" ((in 5 reviews)); "We're constantly keeping an eye on the market to ensure competitive pay rates, and HR is committed to open communication and support for all employees." ((in 3 reviews))

What are the cons of working at ITC Service Group according to real employee reviews?

"Management Doesn't Care about you" ((in 8 reviews)); "Upper management is tone deaf." ((in 4 reviews)); "No room for advancement." ((in 4 reviews)); "The health insurance is astronomical and they don't match 401k." ((in 3 reviews)); "Time off thats it." ((in 2 reviews))

ITC Service Group Reviews

3.3

59% would recommend to a friend

(117 total reviews)

Seneca Mullins

63% approve of CEO

45% positive business outlook

ITC Service Group has an employee rating of 3.3 out of 5 stars, based on 117 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ITC Service Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

117 reviews

1.0

7 Mar 2016

Beware!

Fiber tech

Recommend

CEO approval

Business outlook

Pros

Fellow techs are friendly and helpful and typically have each others back in a jam. Weekly pay.

Cons

Corrupt management. No work/life balance. No sick days. Weak benefits. You are literally the backbone in which Google Fiber relies on, but you won't be treated as such. You will be stuck with split days off for the unforeseeable future with no prospect of that ever changing, working on either Saturday or Sunday. HR lies about not having a pay cap and does not inform the potential employee in order to meet target quota. It is normal to wait 6 months to a year AFTER your review date for a raise/review, which in a lot of cases came out to the amount of 25 cents. There is very poor morale because of this. Management consists of a good ol' boys club that holes themselves up in an office until 4PM, unless there is a meeting or they have to bail out a tech they failed to train properly. They are the "One-Minute Manager" type that come off as very snarky and disingenuous. Because of this, there is NO possibility of moving up in the company, unless you're the schmoozy, suck-up type, a relative of someone in management, or wait for one of them to get fired for misconduct. Management is known for using intimidation tactics in order to get a desired outcome. They will happily cut you loose if it meant saving their own skin.

ITC Service Group Response

10y

Hello, We wish that before negative reviews are posted that employees would take the time to contact HR with issues that may be happening in the project offices so that we have a chance to address the problems and try to make any changes that are needed. I am sorry that your experience was not pleasant. Thank you, Kristin Edwards HR Employee Specialist

1.0

12 Jan 2016

Corruption at its finest

Broadband tech

Recommend

CEO approval

Business outlook

Pros

The people you work with are great, easy job

Cons

company is stealing from Google, company is stealing from employees, mandatory OT with little or no notice, Treat employees like crap, no benefits, management is clueless about everything

ITC Service Group Response

10y

Hello, ITC does care about our employees and offer a range of benefits to all employees. We always wish that before negative reviews are posted that employees would take the time to contact their manager or HR with issues that may be happening in the project offices so that we have a chance to address the problems and try to make any changes that are needed. We wish you luck with your career! Thank you, Kristin Edwards HR Employee Specialist

2.0

23 Dec 2015

Google Fiber Installer not what its cracked up to be.

Installation specialist

Recommend

CEO approval

Business outlook

Pros

Start at $16-18 (my paychecks were 500 a week. Unless you live very cheaply, there is not a lot left over after bills). Opportunity for raises at 6 months and 1 year. Benefits. Off by 4.

Cons

Constant stress. Very corporate environment. Treat technicians as expendable. I personally never got the year review I was promised (with an opportunity for a raise). 50/50 Chance of getting a break during your 8 hour shift but you are required to clock out to take one anyway. Mandatory 6 day work weeks (with paid over time) for this holiday season. They also took away the extra days we were getting off around Christmas. Earlier this year my schedule was forcibly changed from monday through friday to saturday through wednesday so bye bye social life. Working in extreme weather. Company does not match what you put in your 401k.

ITC Service Group Response

10y

Hello, I am sorry that you feel the way you do about your job and about ITC. We value our technicians and know that all of you work hard to maintain a positive image for ITC and our client. Being that you work in a project office for a specific client the schedule can change at a moments notice due to client demands. We try and make the transitions as seamless as possible but know that not everyone will be happy. We do appreciate you taking time away from your families to work the mandatory overtime we have been asked to enforce over the next few weeks. Your hard work does not go unnoticed and we value your hard work. If you have any further issues, please feel free to contact HR at any time. Thank you, Kristin Edwards HR Employee Specialist

Viewing 1 - 3 of 117 Reviews

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