ISA Reviews

Its incredibly boring. On the few days that you actually get to have a full day, the entirety of it is spent making cold calls, following a script and getting cursed out by respondents. I couldn't find any other work so I interviewed here and got in. Its an okay work place but it will suck the life out of you. Hours are never guaranteed and you can go weeks, even over a month without being called in...

- It's minimum wage when I worked here from 2006 - 2010 and you make a little more the better you are at convincing strangers to conduct and finish the survey. - Most of the calls are cold calls, sometimes there are some clients that provide the numbers of the customers. Sometimes the clients provide us more information than they should like the personal 9 digit numbers. - Get treated very badly by the strangers we call because they (strangers or customers of the clients), "jump to the conclusion" that you are either trying to steal information, sell some type of product, or some other negative subject. - The strangers try and quote the "Do Not Call List", after they are done quoting, we end up spending 2 minutes or so explaining how that does not apply to market researches and political poll type surveys, which in a way is sort of satisfying. - Strangers will try every way possible to make us suffer because they are mis-inform or clueless about who we are by screaming into the phone, having a air-horn blasted into the phone, pretending they are interested in the survey while raising our hopes, than hanging up a minute - 10 minutes into it. - The pressure from the supervisor to meet quota or be sent home. You are not guarantee the maximum hours for the part-time shift. - Work during the holidays and experience strangers yelling and swearing at you for calling during the holidays. - Need to call every day to check if you are schedule to work, sometimes you may not be schedule for a few months. It depends on what surveys they put you on and how good you are. - At the time that I worked there, we had coworkers who were parolees, retiree's, students, drug dealers, etc. - When I worked there, we had a coworker who would come to work drunk or getting there, on lunch break, go get a 40 and drink/or get high, after work, go get drunk and high. Than one day, that coworker went to the men's restroom and high on drugs (not just marijuana) but also possibly crack and also drunk. Decide to get his own feces and smeared it all over the men's restroom. I mean like the doors, the mirrors, the ceiling, the sink, the walls, and the floor. - Will meet the occasionally crack head (Only encounter a serious one when I worked there, was really racist, really funny and entertaining with great stories. Also she would smoke crack in the elevator, garage, and women's restroom. - Supervisors who will hit on you as well as coworkers. (the normal workplace sexual harassment b.s. This applies to both genders). - Terrible parking in underground garage, really hard to find good parking spot. Best place to park was across the street in the plaza. - They are close to the Alhambra police department. (depending on who you are) - The elevator sometimes does not work and falling apart (could be wrong, they may have repaired it by now.) - Sometimes you get put on terrible surveys with duration lengths of 40 - an hour or more, that is where we loose most of the customers. - Some of the coworkers will not respect the "your lunch with your name" rule. - Some coworkers will pretend to be you and use your name and be rude towards customers/strangers. - The vending machine and soda machine will become your BEST friend.