IPSY Reviews

3.6

56% would recommend to a friend

(186 total reviews)

Galen Smith

69% approve of CEO

42% positive business outlook

IPSY has an employee rating of 3.6 out of 5 stars, based on 186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IPSY employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

186 reviews
2.0
13 Apr 2017

Fun, but a mess.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

From a culture standpoint, ipsy is 100% a "fun" company. The benefits are great, people are young and hungry to work hard, there are plenty of opportunities to mingle with one another, and the product itself is doing well. They provide a ton of snacks, one free lunch a week, and have open bar work events. The main reason I loved working at ipsy was because of the people. The employees truly treat each other like family, which means we all share in the growing pains that is ipsy. This leads me to the cons...

Cons

Where do I even begin? To start, the company has grown too fast and isn't prepared for all the rapid growth and changes happening. When I started at ipsy, I rarely saw a colleague leave the company. Now, I can count at least a dozen people from various departments, junior to senior level, who have left ipsy since the beginning of the year. The head of people, who supposedly is in charge of growth, hasn't made any real, positive changes or impact which has resulted in the loss of many employees. Management is very hit or miss, all depending on which organization you're in. A lot of unqualified people are in higher roles, while some individuals who work hard every day are not being recognized. Some departments are doing great, but most are suffering with the turnover rate ipsy is currently experiencing. There have been multiple incidents where employees were practically promised a promotion, only to come find it wouldn't be happening. If you do get promoted, it's likely because they want to be cost effective and pay you a low salary instead of hiring an external applicant who knows their salary worth. They won't provide standing desks for less valued departments, but will keep certain higher up employees for reasons unknown to everyone. And pay? Don't expect a high salary unless you're senior level or are worked to the bone, then finally given the salary you deserved. At the end of the day, I don't believe that makeup subscriptions will last much longer and are very much a trend, so I'm glad I got to experience ipsy's glory years.

2.0
3 Dec 2017

So much potential, so little respect for employees

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company has great product-market fit and operational efficiency with the Glam Bag program. They're profitable and customers love their product. The office is stocked with snacks and drinks, and there are parties a couple of times a year. There are lots of fun, hardworking employees who genuinely care about customers and coworkers.

Cons

Upper management is a hot mess. For such a (relatively) small company, it's unusual that top executives are so inaccessible and uncommunicative. The CEO likes to show up to play the "cool boss" card but never seems to be around for the hard conversations and doesn't really engage with or get to know most employees. Many department heads are very intense personalities who care so much about making themselves look good that they focus only on hitting arbitrary metrics, without thinking strategically about the long-term effects of their decisions on the business, or on the health of their teams. Managers often throw other team members under the bus to protect themselves, or actively prevent their direct reports from growing within the company. Within a single year, multiple teams had a 50% turnover rate. Many people quit without another position lined up, simply because they couldn't stand the work environment anymore. In February 2017, the entire company was asked to participate in an employee sentiment survey. The detailed results were never shared with employees, and nothing actionable was done other than holding 3 focus groups with a small set of employees on specific culture and compensation topics. All we heard was that sentiment was generally negative, and that leadership was concerned about the feedback. Nothing changed as a result of it. Pay at ipsy is generally below market value by at least 20%. Many employees stay despite the pay because they love their coworkers and care about the product, but overall culture has gotten so bad that it's harder and harder to justify the below-market compensation. Go somewhere else where your input and work will be valued and compensated fairly!

1.0
20 Jul 2017

Good company, lack of perks and pay!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company's business is doing well. They offer basic perks like once a week free lunch, commuter benefit worth of 125$, and basic health, dental n vision, and also some free snacks, which are most of the time empty. The co-workers are fun to work with. The environment is positive and most people are friendly. Also, good in terms of work life balance.

Cons

If you compare the perks to the similar silicon valley companies, it just doesn't compare. Forget about offering free meals, they don't offer fruits everyday. They have it once in a week. They don't give enough importance to their engineers as they should. Both in terms of pay, and work. No game rooms, no free food, no happy hour, no gym & phone reimbursement. The stock compensation is also in low compared to other companies in valley. Retention has been a major problem recently. All the smart people in all most all the teams are leaving. Leadership doesn't seem to be worried at all about this.

Viewing 1 - 3 of 186 Reviews

Glassdoor has 243 IPSY reviews submitted anonymously by IPSY employees. Read employee reviews and ratings on Glassdoor to decide if IPSY is right for you.