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Humane World for Animals

Engaged employer

Humane World for Animals Reviews

3.6

55% would recommend to a friend

(214 total reviews)
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Kitty Block

64% approve of CEO

45% positive business outlook

Humane World for Animals has an employee rating of 3.6 out of 5 stars, based on 214 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Humane World for Animals employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

214 reviews
1.0
28 Oct 2016

Oh how the mighty has fallen...

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Aside from upper management and executive level, there are very dedicated staff who are passionate about making a positive difference in animal welfare.

Cons

The organization is one complete disaster and all at the hands of CEO Wayne Pacelle & COO Mike Markarian. This one proud organization thrived from showing compassion, treating their employees humanely and offering a very positive & thriving work environment. All of this is gone. Wayne & Co. have turned this organization from a diverse, laid back environment to an environment of extremist who practically work around the clock seven days a week and ridicule anybody else who does not fit these attributes. Over the last two years, employee turnover has been astronomical with many of these positions not being refilled. Because of this, many employees are shouldering the work of 2-3 positions with subpar salaries and declining benefits/perks. The organization went from having the mentality of a pure non-profit who value their employees to a 100% corporate mindset where anybody is expendable at any time, especially long-term staff who aren't sipping the "kool aid" with the executive staff and upper management. Senior management at HSUS are a complete laughing stock. Senior management at HSUS typically consist of these "skills": Micro managing, bullying, being overly bossy, having over-inflated egos, very poor communication skills with colleagues, big lack of self-accountability, being hypocritical, showing serious lack of empathy for colleagues, expecting colleagues to work endless hours without appreciation and more. They do all of this while receiving excessive salaries while the rest of the organization struggles with subpar salaries. These managers feel invincible and are able to do anything and everything they want without any fear of repercussion. A large amount of staff has left because of excessive workloads and the dysfunctional management but nothing has changed and current employees are expected to handle even more excessive workloads without any type of additional compensation. Sexual harassment towards female staff from certain male individuals who Wayne shown great favoritism has been a problem at HSUS despite his direct knowledge of these issues. In other words, sweeping it under the rug for years. This has been documented and recently been brought up to light. If you're a single female working at HSUS, you have to watch out for these certain males who will try to take advantage of your vulnerability and have made many women feel uncomfortable with their unwanted advances. These individuals are even people who are supposed to have your "security" at their best interest. Not!! Wayne and Mike are as two-faced as they come that employees cannot trust anymore. Recently, HSUS decided to lay off 55 employees because of "budget concerns" despite their history or wreck less spending on unnecessary projects. Of course, the senior staff in charge of these financial decisions were not held accountable and were able to keep their positions. In the early summer all-staff meeting, Wayne Pacelle stood up in front of the staff and addressed the budget issues. He insisted cutting staff would not be an option because "you, the staff are the organization's most valuable asset". Several months later, 55 people were suddenly laid off. The budget crisis unfolded this entire calendar year all while Wayne was busy writing and promoting his new book "Humane Economy" after the fact on a continuing book tour that many staff felt was being paid by HSUS funds. It seemed to some staff that he was more concerned with making revenue off of his new book and self-promoting his book and his image than addressing ongoing budget problems, excessive employee turnover and incredibly low morale. His continued disinterest in taking positive action for his own staff and his failure of fulfill on his own words truly show how much trouble HSUS will be in for a long time as long as he is in the CEO position. This organization used to be a great workplace. Now only on word describes its current state: toxic.

2.0
4 Apr 2018
Recommend
CEO approval
Business outlook

Pros

- I have met some great friends here. - Pets in the workplace is really nice. Dog park out back. - Time off and flex schedule are amazing. You may never find another company with such a flexible work schedule.

Cons

HSUS does not care about staff. They do not value staff and find it easier to replace someone than promote or give raises. HR is horrible to work with, inflexible, and insensitive. I have seen multiple staffers cry from frustration after meeting with HR. They are openly rude and do not care about giving fair or competitive salaries. They will also lie to your face and tell something completely different to the next person. Leadership knows how to play both sides and are two-faced. They know what to say to make the board/execs happy while calming the lower level staff. Boys club exists despite the staff being largely female. They don't listen to suggestions from staff. Staff often have fights with each other. People have complained that omnis are insensitive to vegans and vegans mean to omnis (although I never experienced this). Many of the people in my department were catty and fighting over promotions and rumors. The recent sexual harassment scandals have really divided staff. It can feel like being back at high school at times. No growth opportunity. Getting more responsibilities is easy and happens often. You are rarely compensated for them. It is like pulling teeth to get a fair raise or promotion. Even if you have good annual reviews and support of supervisors. The main office is inaccessible via metro. There is also a bug and mouse problem.

2.0
13 May 2017

A nonprofit failing its greatest asset: people

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I’d estimate there’s three types of people who read Glassdoor reviews: one, jobseekers, hoping to learn more about the company or organization they’d like to work for; two, current employees wondering how their workplace is reflected in Glassdoor, maybe hoping that their personal feelings are reflected in the words of others; three, people in power at an organization who are curious about employee feelings or trying to do damage control. I worked for HSUS for over five years. It was, in many ways, the best job I ever had and I still miss it every single day. I truly defined my career there. I worked every day with people who became my best friends. I was able to bring my dog to work, and see other dogs every single day, which is as awesome as you think it is. I worked hard to save animals — a lifelong passion for me transformed further when I became a vegan — because animal cruelty is horrifying and impossible to ignore when you’re that close to it. And HSUS is working tirelessly to stop it. But. The Nonprofit Times recently released their “2017 Best Nonprofits to Work For” article, in which they identified what they call the “top 10 key drivers for employees across the 50 organizations.” They ranked things like leadership and planning, corporate culture and communications, overall satisfaction, pay and benefits. I’d like to give my personal view of these key drivers and where HSUS falls among them.

Cons

I feel I am valued in this organization: HSUS overworks and underpays. This is well-known; almost every review you’ll read here mentions it. “Valued,” to me, means something different, though: it means how work is seen by superiors, how you are treated by executives and fellow staff, how you’re recognized and communicated to about your work and contributions to the organization. People, myself included, leave HSUS because they don’t feel valued by superiors or executives. How a nonprofit in 2017 can hew so closely to the “cogs in a machine” model is baffling. My team had massive, transformative success in their field while I worked there — but that success went consistently unnoticed and unrecognized — and in fact, expertise challenged on almost every topic imaginable. It was assumed anyone could achieve similar success — that the person didn’t matter as much as the buttons getting pushed putting out decrees from executives. Strategy and experience were pushed aside, and instead, it was all about the next thing, about how that wasn’t good enough HSUS has experienced overwhelming attrition over the last few years. Not because people don’t feel passionate about the cause, or don’t like their coworkers. HSUS does not value its employees. Full stop. I have confidence in the leadership of this organization; If we are to trust our organization’s leaders, they need to trust their employees. If employees are hired for their expertise, executives should trust that expertise. Public relation blunders aside, related to reshuffling the golden children (read: “boys club” is real, and going strong at HSUS!) rather than deal with their inappropriate behavior, leaders have no confidence in the people doing the work. They value instead outside opinions from vendors and agencies who gouge them endlessly — donor dollars, mind you — and sycophants who hang on, barnacle-like, willfully ignorant of how others feel or that there’s a culture problem because they are “in” with executives. Leaders at HSUS have no confidence in their staff enough to foster, steward and retain employees — how can staff have confidence in them? I like the type of work that I do; Point in favor: I loved the work I did at HSUS. This kept me there far longer than I should have stayed and boy howdy does HSUS know exactly how to take advantage of that! Most days, I feel I have made progress at work; Are you working 10+ hours a day? And available at night, and on weekends? If you struggle with work/life boundaries, HSUS will take that to the extreme. And if you respect your boundaries, you aren’t committed to the cause. Even when progress is made, or a team achieves success, if that success doesn’t fall into an executive’s “pet project,” or isn’t something they understand, or doesn’t personally reflect positively on them — or doesn’t fit within the extraordinarily narrow scope of leadership’s myopic worldview, it isn’t progress. Everything is a priority. Work is piled on endlessly without respect for workload or prioritization. Want to focus on something? Too bad; on to the next thing. And the next. Oh, and while you’re at it, here’s breaking news you had no idea was coming until you had to be on a conference call at 12p on a Sunday. It’s often incredibly hard to feel like you’re making progress when you work in animal issues. Animals are suffering and dying every single day, everywhere around the world, and most of the public achieves the cognitive dissonance to allow that to continue. The people who work at HSUS should feel like they re making progress as they address this issue; they are among the hardest working people I’ve ever met. However, it isn’t there. At this organization, employees have fun at work; When among my team, yes. Many of my direct superiors worked overtime to provide some value and investment in my team — aware of work/life balance, boundaries, personal time, etc. That was difficult when not supported or invested in ways beyond that team. Without those people often killing themselves to rectify the otherwise suffering culture at HSUS, I’m not sure who would be left. I can trust what this organization tells me; I learned to trust that promises often went unfulfilled, concerns unaddressed and unlistened to. I trust that HSUS is working on their mission — but as far as executives and HR go, there was no trust. Overall, I’m satisfied with this organization’s benefits package; HSUS pays poorly and their HR is a mess; you can read any review here to find that out so I won’t repeat it. Promotions are fought for with tooth and nail, and during my tenure there, were often miniscule. Instead of investing in employees, they have to kill themselves to fight for career growth and raises. Or title changes. A colleague was told, “If you aren’t happy with this offer, you can keep doing your current job.” Benefits are fine. Flexibility is available, which is a plus. You’ll need it, because you’ll be expected to be available 24/7. There is room for me to advance at this organization; The gap between middle management and executives is endless; it’s a canyon from which decrees are made and minions are left to do the work. You might get a minuscule raise, but you won’t get that title change. Or vice versa! It’ll be a surprise, just like the offer letter you’ll get with no room for negotiation; take it or leave it. Many of my middle management colleagues worked double time to get their work done and also protect their employees from the unrealistic expectation of executives, especially as teams grew smaller, budgets were cut, people were fired, and revenue goals or project goals or priorities did not change or evolve to adapt to new circumstances. And since executives are so completely out of touch with middle management and employee satisfaction, they are left to do their best to try to retain employees who take their marketable skills and go elsewhere — for more money, personal time, and investment. So really, at HSUS, the room for advancement is often through the exit. I like the people I work with at this organization; As I mentioned before: I worked on the same team with people who became my best friends. Lifelong friends. I still miss them every single day — and without everything else on this list, I would still be at HSUS. However: I have also never been spoken to or behaved toward the way I was when I worked at HSUS. Many people are rude, downright mean or cruel, and dismissive. Sometimes contemptuous. Some of this has to do with the fact people are overworked and underpaid; some of it falls under the banner of lack of boundaries and “dedication to mission only.” Executives included — and some are the worst offenders at all: some play on their multiple phones while employees are given presentations, told their expertise doesn’t matter and that they know better, shut down, demeaned and made to feel insufficient, unqualified, under performing and pushed aside. I’ve been in my new job for nearly a year, and I can say no one here has ever treated me once the way I was treated regularly at HSUS and felt. My new job has never made me cry or feel worthless — that’s a huge plus! I feel part of a team working toward a shared goal. Again: on my team, yes — without a doubt. As part of the larger organization, I didn’t feel part of a team as much as a means to an end. I stayed because for a long time, that end (working to save animals) justified the means (see above). Eventually, I realized that unless or until I was part of the executive team, that would never happen. And that executive team is closed off in an ivory tower of unrealistic expectations and no true knowledge of how to run a successful business with happy employees.

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Humane World for Animals Response
8y
As the new Senior Vice President of the Human Capital department, I appreciate your feedback. I’d like to address the themes in your comments, as many are dependent on each other. Regarding advancement and benefits; The Human Capital department is undergoing a restructure and also is bringing in more staff to add to capacity in to the area of compensation, as well as in organization and management development. In this manner, there will be there will be a revitalized focus on customer service to internal and external stake holders and employees. On the compensation front, it is a myth that an employee must receive a promotion or higher level opportunity in order to receive an adjustment to pay. There are many circumstances that can warrant an increase. For example, if an employee has a significant increase in the scope of their job, a revised salary may occur. When it comes to determining a salary, the amount that is budgeted specifically for that position incorporates the level of skill, the candidate’s experience and education, and the competitive market for that position. As we expand in capacity for organization and management development, which is a direct result of our employees requesting that we allocate more resources to that area, we hope to engage staff at all levels so that they receive training and support to not only excel in their current roles, but grow at the organization, whether that be in the scope of their job or beyond that. Being newer at the organization, I cannot speak to the culture in years past, however the examples you cite of employee behavior in meetings are ones that can only be addressed if they are shared via appropriate channels. In some cases that would be your supervisor and in other cases it would be the Human Capital department. With the expanding in capacity for organizational and management development, the goal is that supervisors receive the training needed to handle those situations and to reinforce when they should be escalated, though of course the latter is always an option. As with most nonprofits that have an advocacy focus, in particular those that focus on life or death issues as The HSUS does, the work/life balance is difficult and something that we as an organization will continue to work on. As an organization that grew very quickly in the early 2000s, the last several years were ones with significant changes in culture and also in decisions on where resources would be focused. This was done to position us to continue to be so effective for animals, and to also ensure our employees have the resources to do their work (and expand those resources in the future). These are all ongoing processes, and while I cannot speak directly to what you experienced in your time here, I can assure you that these are issues and areas we continue to focus and look to improve on going forward.
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