Holiday Extras Reviews

3.8

63% would recommend to a friend

(268 total reviews)
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Matthew Pack

79% approve of CEO

57% positive business outlook

Holiday Extras has an employee rating of 3.8 out of 5 stars, based on 268 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holiday Extras employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

268 reviews
3.0
29 Sept 2017
Recommend
CEO approval
Business outlook

Pros

The people at Holiday Extras is what makes it awesome. During my time in the engineering team I met and worked with some great people. I got to attend conferences and learnt a lot. The work life balance is pretty decent too. Flexible hours and opportunities for remote working.

Cons

You'll have little say in the product you build which is why the website looks like it does. Despite having some really talented UXUI designers and developers, the output is pretty is poor. This is entirely due to the top-down nature from the CEO/CPO. He will override or cull almost all ideas, for example on one occasion after the team had spend weeks working on a design he sent a keynote with an extremely crude alternative and the instruction to "do that". Sadly, the only product/design people who do well in the company are those willing to say "yes sir" and not voice an opinion, despite having more expertise. The company claims to be agile but whilst they're bending to one person whim it never truly will be. From a career development perspective your options are also extremely limited. Effectively your only options are to suck it up and deal with the low wage and lack of progression or leave.

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Holiday Extras Response
8y
Thank you for your feedback. We agree that our CEO is hands-on. We're a family run business and we work with a visionary and creative CEO who is willing to roll his sleeves up and work alongside the team to generate ideas and problem-solve. The open and collaborative environment means we encourage everyone to share their thinking regardless of role. This thinking comes from a good place and means there is a different lens on a piece of work. We also actively encourage teams to understand the rationale of their stakeholders by regularly meeting face to face, asking open questions, and understanding the why behind a request. By doing this we're all on the same page and can achieve the best outcome for our Customers. We don't always get it right (we're human) and we take feedback onboard. Thank you for sharing your experience and best of luck in your new role.
1.0
19 Dec 2020
Recommend
CEO approval
Business outlook

Pros

There were pros during my time at Holiday Extras but the despicable treatment of myself and others far outweighs any positives.

Cons

There is a LOT so I will bullet point (and even this is cut down because I can't be bothered). - Worst HR team I've ever dealt with. BY FAR. 'People Team'? Not a chance. No one has any idea what they're doing, there is no support, only ONE person in the 'People Team' was approachable. - It's a Boys Club. It's been mentioned before and HX can say all they want that it doesn't exist but it does. They'll make it seem like you can get far but it's a glass ceiling. They only work with men that are old family friends. No new talent is genuinely considered. If you're female, don't bother. If you're a mother, DON'T WASTE YOUR TIME. - The favouritism at Holiday Extras is rife. If you're not friends with the right person (or brown-nosing the right person) you won't get anywhere. The amount of talent they have lost over the years because they're giving friends (and family!) opportunities is ridiculous. Again, if you're female, don't bother. - The whole environment is snakey and toxic now. Everyone is overworked. Underpaid. Hard-workers are overlooked (again, favouritism). It's a degrading, unhappy place to work and I wasted years of my life working there. - The decisions made as part of the redundancies this year were absolutely disgusting. The decisions themselves (i.e. who gets the absolute privilege of keeping their job and who gets the boot) were DESPICABLE. How the senior leaders and managers who made those terrible decisions sleep at night I don't know. How you got rid of mothers, fathers, hard-working, long-serving employees for people who had been hired only months prior, had been hired to cover maternity leave, had been underperforming for months, is absolutely disgusting. You made poor, inhumane choices and ruined peoples lives. - There is no room for creativity. Got an idea? Don't bother sharing it. It'll be approved, you'll spend 6 months working on it, then out of nowhere you'll be told what to do by a consultant or senior leader who isn't involved in the area at all. I don't know why they hire creative roles - they only need project managers that will do exactly what they tell them to. - On top of everything, my manager didn't reach out ONCE to see how I was during the redundancy process. 5 months have passed since I lost my job and I have received a text, email or Facebook message from them checking how I am. I spent many, many years spent at Holiday Extras and a fair chunk in their team and to receive absolutely nothing is inhumane and poor, poor behaviour. It was the managers who made the terrible decisions as to who to keep and who to get rid of and whether it's awkward or not, they should 100% show compassion and act with humanity which has not happened. It was the worst part of being made redundant. The stress and anxiety of losing my job and not having enough money to pay my bills was minimal compared to the fact that a) my manager didn't reach out at all b) barely anyone in my team got in touch and c) the stakeholders/people I had worked FOR for years not a single person reached out to say sorry/hope you're ok/thanks for everything. Inhumane. I couldn't be more disappointed in Holiday Extras and everyone that works there.

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Holiday Extras Response
5y
Thank you for taking the time to share your feedback, we’re so sorry after years of hard work and commitment you have left feeling this way. We recognise the redundancy process was an incredibly difficult and emotional time for everyone. It is not something we have ever had to do in our nearly 40yr history, we did our best to ensure it was as fair, transparent and respectful for our people as possible. You have mentioned many points in your review that do not reflect the environment we work hard to create and I would really like the opportunity to explore these areas further with you. Please do contact me on kwakeman@holidayextras.com so we can arrange a time to talk though your feedback. In the meantime thank you for your contribution during your time at HX, I wish you all the very best for the future.
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Glassdoor has 284 Holiday Extras reviews submitted anonymously by Holiday Extras employees. Read employee reviews and ratings on Glassdoor to decide if Holiday Extras is right for you.