Hiscox Reviews

Where to start? The operating model for the UK is broken and has been broken for 4+ yeas and everyone is stressed out. Merlin doesn't work despite tens of millions being spent on it. Salaries are a joke and bonuses aren't actually that good. There is a significant move away from London jobs which isn't news, but is unpleasant for everyone now in London or who had plans to have a London career. The share price has tanked and if you're holding shares from various sharesaves, you've lost a ton of money. But the worst thing is the "culture". There is so much talk of it from senior management along with "values" but what happens in real life is very different. People who keep failing in their roles and in upholding basic moral behaviour keep getting promoted and keep causing problems for those affected by their poor decision making. HR seem incapable of dealing with rogue behaviour and everyone else has to put up with toxic people. No wonder the engagement scores keep falling - but nothing has really ever been properly done about any of it. There is so much rude and obnoxious behaviour and no friendly and human atmosphere - maybe because everyone is so stressed and maybe because everyone's seen bad behaviour being rewarded so people have figured there's no point being civil anymore. Nepotism is a big thing still and diversity is all talk.

They have lost all of the same people mentioned above. The company will emphasize in the interview process they are only interested in “top performers” and your track record will lead you to a successful pay day over time. Employees buy into the pitch at first, however, mismanagement at both the product and personnel level has lead Hiscox to become an unreliable partner to its brokers. The company is outmatched when it faces the industry powerhouses due to its lack of capacity and does not have the nimble ness to keep up with new market entrants. Structurally, they are equally flawed. There is a “product side” and a “field management side.” The concept that a company with less than 1Bn in USA GWP needs that structure is unreasonable. No one has their eye on the right ball, product people watch bottom line and top people want revenue but they have no product knowledge. Nobody is on the same page, making this company a layup acquisition target. Failure to promote internally leads to their turnover problems.