HealthTap Reviews

3.3

55% would recommend to a friend

(161 total reviews)
avatar

Sean K. Mehra

Not enough data to show CEO approval

57% positive business outlook

HealthTap has an employee rating of 3.3 out of 5 stars, based on 161 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HealthTap employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

161 reviews
1.0
13 Jan 2016
Recommend
CEO approval
Business outlook

Pros

The talent is some of the best in the valley, most of the team is really fun, there are office dogs and everyone who comes here chose HealthTap because of the mission and potential of the product. If you can last at least a year here, you'll walk away with a lot of experience that's valuable to any of the other, saner startups and tech companies in Silicon Valley.

Cons

Leadership is terrible. The maniacal narcissism and hypocrisy at the top (preaching empathy, authenticity, humility, transparency, compassion, doing good in the world and saving lives at scale) poisons the company culture. Managers are really great, but there's not much they can do when senior management calls all the shots. Micromanagement restricts employees from doing their jobs effectively because leadership refuses to listen to employees. Transparency is a lie (every "value" on their doors is false), salaries are abysmal and far below a living wage ($36K gets you nowhere) and you are expected to devote 12–14 hours of your day PLUS weekends to a thankless job. You'll get work calls and texts at night and on weekends. The leadership team posts lies on Glassdoor. All those 5-star ratings? False. Team Meetings are an opportunity to get yelled at for not hitting unrealistic targets, weekly Town Hall at 5:30pm on Fridays means you leave work at 7, the focus on speed and not quality results in a lot of things breaking everywhere (which is unacceptable when you're dealing in healthcare) and hardly anyone stays over a year or so because there is no career growth. Good luck getting promoted and don't expect your salary to ever hit market value but feel free to stick around if you want to be underpaid by at least $25K and enjoy being a weekly/daily verbal punching bag.

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HealthTap Response
9y
Thanks for your interest in HealthTap, helping millions live healthier, happier, longer lives. We want you to have an accurate picture of what it's like to work here, and one that’s based on data and facts (rather than the misleading assertions above). We now use a data-based approach to make sure our compensation is market competitive for companies at our stage of growth, and our benefits package is generous and comprehensive, with valuable stock options, fully funded healthcare (medical as well as dental and vision), subsidized gym memberships, catered meals (lunch and dinner), a 401K plan, weekly in-office massages, healthy snacks, and much more. We don't have set hours, but our core business hours are Monday through Friday 9:30 - 6:30, and working late or on weekends is not required. We do recognize and reward employees who choose to “walk the extra mile” and voluntarily elect to work beyond the core hours, but it’s not mandated. At HealthTap we passionately believe that it’s all about the output and the measurable results, not about the input. We encourage our employees to accomplish the targets and goals they’ve willingly taken on themselves, so they don’t feel they need to work beyond business hours. This is why we will continue to foster a healthy sense of urgency that helps our team focus on what matters to deliver the desired results that are changing the world for the better. We regularly promote employees from within our organization, providing leadership opportunities to employees across the board, and in the past year we promoted many personal contributors and junior mangers into management and senior management roles. We have a well celebrated policy that allows every employee in the company to step up and offer herself or himself for leadership roles, and when they have, we provided them in each and every instance, with the opportunity to do so. Once in leadership roles, employees receive significant leeway in how they choose to accomplish their goals, the opportunity to ask for help, and even if they feel that it’s challenging to accomplish what they took on themselves willingly, they receive support from the senior leadership team. Two of our company values are trust and transparency. We take these to heart. Each week we host an all-hands meeting where any question about the company is welcome, and where we share confidential information with our team, to keep everyone informed of our progress on partnerships, products, and important developments. At our weekly team meetings we share data across the company and with all teams and we use these meetings to calibrate, provide feedback, and to offer help to one another to accomplish our goals. We do this so that we are all on the same page, and understand where we stand in relation to where we want to be. We believe it keeps us motivated about our shared goals. We also highly respect one another and have a strong culture of teamwork and collaboration. We do provide feedback and help each other grow and improve but we don’t yell on each other. After years of serving hundreds of millions of people in 174 countries, we’ve served users many times and learned that in Healthcare people value above all three things: Quality, Speed, and Compassion. To do so, we always emphasize all these three when we build products and services and feel that to fulfil our mission and server our users needs and wants we cannot compromise on any of them. You're invited to visit HealthTap to speak with our employees directly and experience our culture and values first hand – please contact us and we’ll arrange a visit at your convenience. Real people and tangible experiences are the best representation of who we really are.
1.0
7 Sept 2016

DON'T BE FOOLED

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The mission COULD be great. Some of the most talented co-workers in the Valley that end up being your best friends. Have the opportunity to learn a lot and quickly...at least at first.

Cons

Like many other reviews say: long hours, terrible (WAY below market value) pay, poor upper management w/ egos that are preventing the product from advancing forward, deals from being closed, and you most certainly will not get those bonuses that are written in those shady contracts you sign (doctors, employees, and partners alike). If you find a mentor that likes you or who at least recognizes your talent, you may do okay here...at least for a little while (but be careful who you trust, because at the end of the day the people at the top will do anything - and I mean ANYTHING to protect themselves and the company - no matter what you've done for them professionally or personally. Fabricated data, false promises, lack of follow through and execution is the way this place operates. Watch for red flags if you are considering joining this place or partnering. Publicly posting and saying that Trust and Transparency are company values is laughable and should be a crime. Do your due diligence and ask the right questions and explore EVERYTHING (including the product). It has the potential to be great, but some things certainly need to change for that to happen. Trust your gut.

avatar
HealthTap Response
9y
Thanks for your interest in HealthTap, helping millions live healthier, happier, longer lives. We want you to have an accurate picture of what it's like to work here, and one that’s based on data and facts (rather than the misleading assertions above). We don't have set hours, but our core business hours are Monday through Friday 9:30 - 6:30, and working late or on weekends is not required. We do recognize and reward employees who choose to “walk the extra mile” and voluntarily elect to work beyond the core hours, but it’s not mandated. At HealthTap we passionately believe that it’s all about the output and the measurable results, not about the input. We encourage our employees to accomplish the targets and goals they’ve willingly taken on themselves, so they don’t feel they need to work beyond business hours. This is why we will continue to foster a healthy sense of urgency that helps our team focus on what matters to deliver the desired results that are changing the world for the better. To make sure we're on top of market changes, HealthTap now reviews compensation in relation to market trends regularly. Individual salaries are also re-evaluated in connection with reviews. Where offers include discretionary bonus compensation, it is our goal to help employees achieve success and to pay out 100 percent of bonuses when earned by measurable results. We're happy to report that last year more than 90% of our bonuses were paid in full (following a formal review process). Beyond base pay, our benefits package is among of the most generous and comprehensive of any startup. We also provide valuable stock options, fully funded healthcare (medical, dental and vision), subsidized gym memberships, catered meals (lunch and dinner), a 401K plan, weekly in-office massages, healthy snacks, and much more. Beyond these benefits, we also provide the opportunity to work, learn from, and grow professionally alongside some of the best peers in their fields, and provide internal leadership and individual growth opportunists to employees. We measure our success, and other measure us by delivering on our promises, to ourselves and to our partners, with accurate and independently verifiable data, and a consistent discipline of rigorous follow-through. It’s how we’ve secured some of the best partners and investors in the world. Executing on the promises we make to our partners and customers is what keeps these partnerships strong, year in and year out. Lastly, our values are trust and transparency are an integral part of our everyday work life and culture. Each week we host an all-hands meeting where any question about the company is welcome publically. We also use our business weekly meetings to share highly confidential information with our team. Anyone can ask their manager any question at any time, and no question goes unanswered. This culture keeps everyone well informed of our rapid progress and our successful global partnerships, our widely used products, and the most important developments and leading edge innovation. At our weekly team meetings we also share data across the company and with all teams. We do this so that we are all on the same page regarding where we stand and what we need to do to achieve our goals. We don't have to share as much as we do, and most companies wouldn't divulge this much information outside of senior management. But we believe it keeps our team motivated about our shared goals. You're invited to visit HealthTap to speak with our employees directly and experience our culture and values first hand – please contact us and we’ll arrange a visit at your convenience. Real people and tangible experiences are the best representation of who we really are.
2.0
29 May 2015
Recommend
CEO approval
Business outlook

Pros

It's a cool product, it really is. I think that there is so much potential in the product itself. It's just not worth the company culture.

Cons

Ron is crazy. The entire team is working with fabricated data. They are all in it for the money and there is no transparency. It's really sad because there is so much potential for good with the product.

avatar
HealthTap Response
9y
Thanks for your interest in HealthTap, helping millions live healthier, happier, longer lives. We want you to have an accurate picture of what it's like to work here, and one that’s based on data and facts (rather than the misleading assertions above). Our CEO is open and honest, and regularly provides genuine feedback based on data driven performance. At the same time he’s highly compassionate and supportive and helps people around him improve and excel every day. Highly driven and ambitious, he has been recognized by the World Economic Forum and other luminaries as one of the most important leaders in the healthcare, was chosen Goldman Sachs as one of the 100 most intriguing entrepreneurs, and was featured by CNBC in prime time in their “Disruptors” series. He is recognized internationally for his commitment to public service and giving back, including being been honored at the International Conference on Transforming Healthcare with IT in Bangalore India. He was selected by Stanford University as an Entrepreneurial Thought Leader and volunteers time mentoring and teaching entrepreneurs to help the next generation of innovators. Ron also gave a TED talk on the power of smiling that has become one of the most popular TED talks of all time. While most other founding CEOs of healthcare startups have systematically stepped down from their leadership roles over the past years, Ron has continuously been highly motivated, persistent, and stable as he continues to lead HealthTap from strength to strength. Among our company values (which you can find by Googling Vision and Credo, or looking in the “about us” pages in our apps or our website) are trust and transparency. These are an integral part of our everyday work life and culture. For example, each week we host an all-hands meeting where any question about the company is welcome publically. We also use our business weekly meetings to share highly confidential information with our team. Anyone can ask their manager any question at any time, and no question goes unanswered. This culture keeps everyone well informed of our rapid progress and our successful global partnerships, our widely-used products, and the most important developments and leading edge innovation. At our weekly team meetings we also share data across the company and with all teams (we trust our team member to present only data that is accurate). Sharing data ensures that we are all on the same page regarding where we stand and what we need to do to achieve our goals. We don't have to share as much as we do, and most companies wouldn't divulge this much information outside of senior management. But we believe it keeps our team motivated about our shared goals. We do encourage employees to write authentic reviews about the company – because it’s a great way to celebrate their experience at HealthTap, spread the word, and attract top talent. You're invited to visit HealthTap to speak with our employees directly and experience our culture and values first hand – please contact us and we’ll arrange a visit at your convenience. Real people and tangible experiences are the best representation of who we really are.
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Glassdoor has 179 HealthTap reviews submitted anonymously by HealthTap employees. Read employee reviews and ratings on Glassdoor to decide if HealthTap is right for you.