Handshake Reviews

3.0

40% would recommend to a friend

(286 total reviews)

Garrett Lord

40% approve of CEO

34% positive business outlook

Handshake has an employee rating of 3.0 out of 5 stars, based on 286 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Handshake employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

286 reviews
1.0
19 Dec 2023

Engineering is a career dead-end

Recommend
CEO approval
Business outlook

Pros

Full commitment to remote work, pay is competitive

Cons

The reviews don't lie, there has been a massive negative shift in the company's culture throughout 2023, starting with the performance based layoffs at the beginning of the year. Internal company surveys also reflect the sentiment; employee confidence and pride in the company has tanked. No action has been taken by leadership to change this. The engineering organization has been in disarray ever since the surprise Fall 2022 re-org, and re-orgs are now regularly happening every six months. Like your team or what you're working on? Don't get too attached, soon enough you'll be on a new team in a new product area that nobody is familiar with with no training. Teams are disbanded with no thought put into the maintaining the domain knowledge of the team members, and documentation is nonexistent. Collaboration is starting to break down, no doubt due to the company's "performance culture" and focus on individual impact above all else. Tribalism is becoming common, where other teams will try to put a stop to any work that crosses into their domain, regardless of project priorities. Worst of all are the performance reviews. First of all it takes months to even receive your reviews, by the time you do you're already a third of the way into the next cycle. Then there are the reviews themselves, and despite the supposed culture, performance is not rewarded. The most minor of missteps will be used against you to knock down your review score - even if they were due to factors outside of your control. It's also a common theme that negative feedback is not regularly shared by managers, so negative reviews come as a complete surprise.

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Handshake Response
2y
Thank you for taking the time to share your experience. We recognize that there have been substantial changes across the organization – and R&D in particular – over the past year or so. As of December 2023, we have new leadership in place over both Product and Engineering, and we are confident in these leaders and their vision for the organization. We anticipate that with these individuals at the helm, many of your concerns will be addressed. We welcome feedback about internal processes, including our performance review system, and we run a retro after each cycle to assess how we can improve the process – we’ll bring your feedback into that conversation as we want the performance review process to be impactful and timely.
3.0
1 Nov 2023

Headed downhill

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

As cliche as it sounds the people are the best part of the role. Everyone was vibrant and friendly. Benefits were good, not great. Casual work environment with good to okay pay. The product itself has the opportunity to be extremely sticky due to their integrations with so many colleges.

Cons

After a recent large round of layoffs the companies future is certainly called into question. Leadership made some mistakes including cutting the overall contract value assuming that that would fix the new business problem. Similarly they are hanging their hat on new projects that they hope will both cut costs and automate inbound interest. While that is fine, they weren't open to differing opinions and became stuck on this pet project. There is no solidified process for anything. Decision making is disjointed and communication plans are non existent. When changes happen they depend entirely on the "this is tech, you need to thrive with ambiguity" as opposed to taking accountability for a better rollout of massive direct shifts. Mid level/director level management seems to have no ability to advocate for their departments. Whether that means upper management doesn't listen to them or the directors do a poor job stating their case, either way the result is the same. Finally, for a company that pushes forward DEI initiatives for their clients, it appears that they aren't conscious of making equitable decisions for their own internal talent.

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Handshake Response
2y
We appreciate your feedback! We agree that the people are the best part of Handshake, and we think that we have the best people in place to achieve the goals we have for 2024 and beyond. We recognize that there have been a number of changes to the team in 2023, whether at the leadership level or among individual contributors, but we think that the current size of the team and the people in-seat are right for where we’re headed. We also acknowledge that we have room for growth in how we communicate changes, and that the rate of change we saw over 2023 was incredibly high. We’re looking forward to more stability in 2024 as we commit to the work directly related to our strategic priorities. In determining projects and plans, we strive to bring in a variety of voices to the extent practicable, but we could likely do a better job of communicating our decisionmaking process. Again, we thank you for sharing your thoughts and are committed to taking them seriously.
1.0
6 Sept 2019

Toxic culture and workplace

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The mission is great on paper and the company attracts people who are connected to the mission. Cold brew and kombucha on tap.

Cons

Culture It was a totally different experience between the interview process and actually working there. It was presented as an inclusive workplace but it’s actually extremely cutthroat and political. Don’t be fooled by the honeymoon period. Bro-culture mentality Very cliquey: Don’t expect to get along with everyone unless you’re a specific kind of personality. Gossip mill runs rampant: Don’t expect your managers to not talk about you behind your back, often in earshot of other employees Culture of fear: There’s no trust. It seems there was always the assumption (and sometimes accusation) that people aren’t doing their job. They say the pace is fast, but it’s really just chaos with constantly shifting goalposts. It often felt like psychological warfare where everything felt like a test and you were made to constantly doubt your abilities. Work-life balance There is no balance. You are expected to be there feverishly working late, then go home and work even more. Working weekends is needed to keep up and meet demands. Executive immaturity and lack of experience Garrett: the CEO has severe mood swings and you never know where you really stand with him. He plays favorites and over-indexes to pedigree, despite the company’s mission to democratize opportunity for people of all backgrounds. He doesn’t engage with executive women or female employees like he does with male leadership. He seems very arrogant, egotistical, elitist, and narcissistic. It feels like the company is run by executives that have no idea what they’re doing a lot of the time. There’s a general lack of executive direction, ownership, or commitment to a plan. Many managers are inexperienced and have poor people management skills. A word of warning: don’t join this company.

Viewing 1 - 3 of 286 Reviews

Glassdoor has 447 Handshake reviews submitted anonymously by Handshake employees. Read employee reviews and ratings on Glassdoor to decide if Handshake is right for you.