31 Mar 2026
Hamilton Relay Reviews
3.7
70% would recommend to a friend
John Nelson
79% approve of CEO
56% positive business outlook
Hamilton Relay has an employee rating of 3.7 out of 5 stars, based on 211 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hamilton Relay employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).
Reviews by job title
211 reviews
5.0
29 Jun 2025
Recommend
CEO approval
Business outlook
Pros
Travel Different environment Remote Easy
Cons
Isolating Low pay Not a lot of room to grow
4.0
13 Feb 2025
Consistent, stable, and structured
Current employee, more than 5 years
Baton Rouge, LA
Recommend
CEO approval
Business outlook
Pros
Work-life balance: This job is fully remote. There is a no-fault attendance policy which is easy to adhere to and, in my opinion, offers good structure. Call volume for the bilingual position is variable and often wanes even when it’s busy. Compensation & Benefits: Hourly pay is decent. The cost of health insurance is fully covered by the employer unless you have to get a family plan. The benefits are good. Bonuses are available for attendance and performance. Career Growth: Some positions are sometimes available as a team lead or customer care representative. Management: I’ve had only good experiences at Hamilton with leadership after we went remote. The supervisors have made me feel supported and have advocated for me. I really feel like they wanted me to succeed. Overall: This position has been fully remote since about mid-2020, around the height of the pandemic. I've always found that to be a huge plus. I find the job incredibly easy and it gives you a sense of satisfaction to directly make an impact in the deaf community. The culture training is very insightful and all the supervisors are positive and kind. Most importantly, this job has afforded me a lot of stability and structure. While it may not work for everyone, I have loved working here. From what I understand, attendance and other policies have become a lot more relaxed than they used to be, for example, it used to count a lot more against you to call out on a weekend day. Also, I would say the pay is good! Many people use this job to get through school and I can understand why.
Cons
Work-life balance: They have what some would consider a more stringent attendance policy, and once you go over the threshold of permitted absences or tardies, you will be terminated. Compensation & Benefits: Regular CAs make less money. I have not had much of a raise in the last few years. Career Growth: Realistically, these are few and far in between. Company Culture: Very much a corporate vibe. Sometimes there will be employee engagement type events, but they’re not emphasized much. Management: As a natural consequence of the remote environment, there usually isn’t much interaction with the supervisor or management team. Overall: Sometimes we are put into the regular English line to help support the team. That is usually a day with a high call volume. Many employees mention limited, if any, chances of advancement or promotion. While going fully remote is a net positive, it's easy to miss the days when you would socialize with other cool coworkers. The tasks are very repetitive and the calls can be difficult or require a lot of patience and some technical support. While I appreciate the structured attendance policy, some people could find it a bit impersonal and no exceptions can be made if you go over your allotted days/tardies. If I'm being completely candid, the future of this technology seems uncertain.
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