Does Gong Cha pay their employees well?

According to anonymously submitted Glassdoor reviews, Gong Cha employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Gong Cha. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Gong Cha?

63% of Gong Cha employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gong Cha 3.7 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gong Cha?

Barista (111) , Cashier/Barista (38) , Part Time Service Crew (12) , Boba Barista (8) , Shift Lead (8) , Bubble Tea Barista (6) , Cashier (6) , Tearista (6) , Service Crew (5) , Tearista & Cashier (5) , Bobarista (4) , Customer Service Representative (4) , Part Time Cashier (4) , Shift Leader (4) , Crew Member (3)

What are the pros of working at Gong Cha according to real employee reviews?

"free drinks and meeting customers" ((in 49 reviews)); "Some staff are friendly and nice to work with" ((in 13 reviews)); "Colleagues can be nice and supportive of each other" ((in 12 reviews)); "Great working environment here with a lovely manager that is forgiving despite any mistakes made" ((in 12 reviews)); "Flexible hours and fun environment" ((in 12 reviews))

What are the cons of working at Gong Cha according to real employee reviews?

"bad management and messy organization" ((in 34 reviews)); "Low pay hard work sometimes" ((in 28 reviews)); "Low Salaries, Manager not good" ((in 8 reviews)); "No benefits and often understaffed." ((in 7 reviews)); "Low salary" ((in 5 reviews))

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Gong Cha

Gong Cha Reviews

3.6

63% would recommend to a friend

(400 total reviews)

33% positive business outlook

Ratings by category

3.7

Work/Life balance

3.5

Diversity and inclusion

3.3

Culture and values

3.1

Senior management

2.9

Career opportunities

2.8

Compensation and benefits

Gong Cha has an employee rating of 3.6 out of 5 stars, based on 400 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gong Cha employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

400 reviews

4.0

7 Jul 2026

High salary in a friendly, but demanding environment

Crew member

Recommend

CEO approval

Business outlook

Pros

High and competitive salary, friendly environment

Cons

Too much workload, especially on holidays

3.0

6 Jul 2026

Easy job but hours can be unpredictable

Barista

Recommend

CEO approval

Business outlook

Pros

It's a relatively easy job that you pick up to get by.

Cons

Working hours can fluctuate a lot and depends on your manager/location.

3.0

13 Apr 2026

so-so

Employee

Recommend

CEO approval

Business outlook

Pros

good pay, occasional bonuses, free shift drink

Cons

understaffed, too much work for one person

Viewing 1 - 3 of 400 Reviews

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Ratings by category

Reviews by job title

High salary in a friendly, but demanding environment

Easy job but hours can be unpredictable

so-so

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