All lies. Run - far far away from here.
Pros
- work from home - they send you a equipment to work from home (although they are cheap computers with an i3 processor even though the applications you run require an i7 or higher level processor making your tech issues constant and aggressive)
Cons
I never write reviews on jobs, but I feel like on this one I absolutely had to. I need to make sure people don't make the same mistake that I did when joining this organization. I started last summer - I had been laid off from my previous job due to the pandemic and GoHealth was hiring like crazy (should've been the first red flag). The first 8 weeks were a breeze - zoom trainings and then you have to pass your state insurance exam. Nothing crazy, and you actually end up getting a lot of free time due to hours of "self study time." Once you get to your team, that's when everything goes downhill. I've put everything into bullet points to organize my thoughts. Here we go: - you have no free time at all in your day. They require that you are on the phones 75% of your day and they call that "ROC" or "ready on call." They OBSESS over this. There's a team dedicated to alerting managers when an agent has been off the phones for more than 2 minutes (thats not an exaggeration). You are only given one 30 minute lunch break, and even though you have to log out for that lunch break (unpaid time) it still goes against your ROC. You are also allowed two, 15 minute breaks throughout the day but again, you have to log out for them (unpaid time) and they also go against your ROC. I specifically remember people on my team using the restroom during 12 hour days or taking their dogs out for a quick walk and our manger reaching out asking why they weren't on the phones. People on my team would have to use the bathroom while on calls because they weren't given the human decency to have a few minutes to themselves throughout the days. That brings me to my next point - long days. - They tell you when you are in the interview process that you have "optional overtime" and that during the busy season you are able to work weekends "if you want." LIES. During the time period of October 15-December 5th, they MANDATE that you work 8:30-7 pm. Not exaggerating, that is the truth. And they still mandate the 75% ROC as well as only giving you one 30 minute lunch break and two 15 minute breaks where you have to log out and they go against your ROC. At 7 pm, your managers will beg you to stay until "9 or 10 pm." They will guilt you by saying "well you if you can't stay until 10 tonight, is there another night this week you can commit to staying late?" even though you still have to maintain that 75% ROC which means you are working in overdrive for over 12 hours a day. They also MANDATE 4 weekend days throughout that time period where you have to work full days. You could have a wedding, a funeral, a doctors appointment - THEY DO NOT CARE. You will be written up for not working. I am not exaggerating. I feel like I have to keep saying that because I don't even believe what I'm writing, but it's what everyone goes through here and it's awful. They do not respect you as a human, you are a machine that makes calls. The CEO joined one of our team meetings in the morning (that go against your ROC) and made the joke "it's so nice out today, you all should get outside....oh wait, you probably won't you'll be stuck at your computers" and laughed at us. ZERO RESPECT. Which brings me to my next point - lack of respect for customers. - This is one big scam. Throughout the interview process they play into you being able to help an underserved community find care that's going to change their lives, and that's probably the main reason why we all join. However, that's the farthest thing from the truth. They teach you how to confuse seniors to get them to sign up for plans that honestly don't benefit them. The commercials are predatory. - Last point - you will not make the money they say you can. Salaries are well below the industry standard and they will do everything they can to not pay your commission. I could write an entire post on the commission scam but just know you won't be seeing that money. We all joined this job because we thought we were going to be consultative agents who helped seniors improve their lives. This job is the complete opposite of that. You are a work horse at a call center and they will work you into the ground. I started in July 2020 on a team of 10 people and only 2 people remain. Two people quit without jobs (in this job market in the middle of a pandemic) because of the emotional and physical strain caused by this job.
