Where to begin... The rest of the negative reviews here are not exaggerating when they claim it's not what it appears and that it's a High School "popularity contest". The reason there are so many positive reviews is because the company encourages and pushes people to leave reviews on Glassdoor, they will first mention it during orientation.
You are painted an amazing picture of the company from the moment the recruiter speaks with you all throughout your interview. Unfortunately, most of what is said to you is not accurate. They speak of culture and open environment but in practice they have no positive culture; it's just a superficial veil. The only culture they have is that of deceit. The open and honest environment is probably the biggest farce, they force you to ask questions and do a 'two way' review, except that the questions are ignored or given a non conformist answer and the review is not read. That is not an exaggeration, when they pulled me aside to do my review, they flipped over what I wrote and started just telling me what they though. One way road.
During the recruitment process they also explain that you have set hours. In the few months I've been there our schedule changed hours monthly. There was no advance notice of this, other than an email the week before the change was to take place. During what they call "tax season", they require employees to put in overtime for three months straight AND work Saturdays; during the interview process it was made explicitly clear that overtime and Saturdays are optional.
Favoritism happens at most work places, realistically. However, it's usually due to an employees tenure or their quality of work. Not at Go Financial, the managers will pick favorites based on who they like the most as a person and let them get away with things that they are constantly on the rest of the workforce about.
They grade your work based on a point system (out of your control because it is all due to who will answer their phones or that the correct paperwork is turned in) yet the emphasize that they prefer quality over quantity... But they have a grading system for QUANTITY and you are never praised or given feedback for the quality of your work. You get told you are doing a great job if you allow incorrect paperwork to pass because this gives you "points", however catching mistakes is never acknowledged directly, instead you are asked why you are not performing as good as the people slacking through their work.
As for the work itself, here are some things that they will not tell you during the interview process: They are a collections company (first party, but still is not disclosed). If you are there working as an underwriting specialist, their job description says that you will be performing document verification and also verbal verification for references, employment, etc. What you are NOT told is that they will assign you to one or two of these categories and it's likely not going to be documents. They reserve that for their favorites, even if they are the ones making the most mistakes and throwing the whole workflow off course. There are a few employees there that have only been taking calls for months and have not done any document verification.
The "leadership" team is probably the worst part of it all. In addition to the previously mentioned favoritism, they do not practice what they preach. During the training process they give you guidelines for your expected performance during your first couple of weeks out of training. Then they will come up to you and ask you why you're not near the top of performers alongside people that have been established and been working there. There is a handout handed out that says cellphones can be used sparingly however in the team meetings they say no cell phone use is allowed (other than for music) meanwhile the team leads are on their phones for personal reasons constantly. Not to mention that they show up late or not at all on a steady basis.
There is almost no work/life balance. You are given 11 vacation/sick days, if you leave early, take a day off or are sick it will be pulled from here. Which would be okay, however you are not allowed to take any additional time off after you use the PTO, which is contradictory because during orientation you are handed a handbook that says you can. Plan your doctors visits and vacation day in advance...
