5y
We appreciate the opportunity to consider this feedback, so thank you. FreshWorks is not a tech startup, that is true. Over the course of the 6 years we've been in business, many things have changed. The internal operations and job roles when we were 25 people were different than today, when we now have over 75 team members. In the years to come, things will change more but we will always be striving for those changes to be positive improvements for our people, our team, and our organization.
What we offer to our people in terms of compensation, benefits, work culture, and career development opportunities are all communicated through our careers page and throughout your interviews. Aligning our expectations with yours begins before anyone joins the team and is an ongoing process. Our onboarding process is ever-evolving, and has been deeply considered and then updated with each new person that joins and goes through it. You can read more about that at this blog - https://freshworks.io/6-tips-to-create-an-onboarding-process-from-scratch/. If you are considering working with FreshWorks and are curious about what kind of time you will be given for onboarding please ask us.
We are project-based and on many of those projects, there will be days when long hours are required, or you are asked to be available in the evening. However this is not going to be the case for every week or every project, and we maintain a Time Off in Lieu policy for when it does. Any organization that stands the test of time will need to have people go above and beyond from time to time - whether it's a tech startup, a market giant like Google or Amazon, or anyone in between.
You may be encouraged to take on extra roles, yes but that's how our promotion process goes. Last year 14 team members were promoted which recognized the new responsibilities they had taken on and reflected this in their title and compensation. We would hope that any organization would want to encourage its people to grow, build new skills, and not stifle their career development.
As an organization, we are not perfect, and do not have everything perfectly planned out. Even for the things that we do have planned well something like COVID can come along and create any number of new problems. However, all the things about our current and future plans are transparently communicated through internal Slack channels, all-hands company check-ins, and through our mentorship program. If there's anything you want to know you are always encouraged to ask.
