I suppose you can call this a downside...because it's a startup you've got to be very quick to own a mistake, regardless of whose fault it is. "Don't point the finger. Pull the Thumb" was a mantra of ours - because at the end of the day we're in the business of delighting customers and you've got to do what's best for the company, not you as an individual. Another potential con is that because everyone is running a million miles a second always, it can feel a bit overwhelming at times. However, this is startup energy 101 so if you're reading this, that likely won't scare you.