Pros
Worked with some great people in IDG - a lot of young people and good social life, but professionally only good as a platform for next job.
Cons
IDG is built on a culture of secrecy and lies. Upper Management claim to have an open door policy but in reality are a threatening presence who can not be reasoned with and consistently make illogical decisions with no regard for process or the staff they are affecting. The level of incompetence among management is incredible, they will come down hard on people they dislike and favour their friends. The company lacks morals, values and management with any kind of literacy skills. If you show signs of working hard your work load is constantly increased with no reward. There is no clearly defined path on how to move up the pay scale, some agents are paid more than people who are promoted to positions of increased responsibility in Middle Management/Quality Assurance/Training. Agents are underpaid - The company constantly demand more in terms of quality and admin duties but pay does not reflect these changes. There is no value on staff and they make it clear to everyone that they are replaceable at any moment. The disciplinary system is abused, no consistency across the board. Overall this is a miserable place to work. There is an extremely high staff turnover and there is a lot of unrest among the staff they hang on to. No one loves this job.
