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      First Step

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      First Step Reviews

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      3.1

      37% would recommend to a friend

      (32 total reviews)

      28% positive business outlook

      Ratings by category

      3.3

      Work/Life balance

      2.6

      Diversity and inclusion

      2.5

      Career opportunities

      2.4

      Culture and values

      2.4

      Compensation and benefits

      2.2

      Senior management

      First Step has an employee rating of 3.1 out of 5 stars, based on 32 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Step employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

      Reviews by job title

      32 reviews
      2.0
      27 Aug 2025

      Great Kids, Terrible Pay, Toxic Culture

      Direct support professional (dsp)
      Recommend
      CEO approval
      Business outlook

      Pros

      The kids are amazing and you really can make a difference in their lives. Some coworkers genuinely care and try to help each other.

      Cons

      The pay is far too low for the demands of the job. Ratios for children with developmental delays are the same as facilities with kids without delays, which makes it impossible to give proper care. Management thrives on gossip and plays favorites.

      3.0
      2 Jun 2024

      Overall Experience

      Professional trainer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great way to network Learn a lot about the community and its needs Work along with several other non profits Flexible work time

      Cons

      Low pay High turnover rate

      2.0
      19 Apr 2024

      It is what it is

      Developmental trainer
      Recommend
      CEO approval
      Business outlook

      Pros

      Build relationships with children Great benefits Opportunities to advance Great experience for career Flexible scheduling

      Cons

      Possibility for injury Stressful environment at times Poor communication Work drama

      Viewing 1 - 3 of 32 Reviews
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      ReviewsFirst Step reviews

      Glassdoor has 32 First Step reviews submitted anonymously by First Step employees. Read employee reviews and ratings on Glassdoor to decide if First Step is right for you.