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First Coast Service Options, Inc.

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First Coast Service Options, Inc. Reviews

3.2

62% would recommend to a friend

(95 total reviews)

Sandra Coston

40% approve of CEO

45% positive business outlook

First Coast Service Options, Inc. has an employee rating of 3.2 out of 5 stars, based on 95 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Coast Service Options, Inc. employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

95 reviews
4.0
7 Feb 2026
Recommend
CEO approval
Business outlook

Pros

It is a great remote job. The higher up seem to really care about the employees. Easy to move up in the company with many opportunities

Cons

The direct leaders and management are terrible. Training is mediocre at best. You have hardly any training and then they turn around and throw you into metrics. I was in customer service and the training was incredible. You did not get on the phone without being ready. This department does NOT train the same.

1.0
23 Jan 2026

Abhorrent

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote work is the only positive thing about this company.

Cons

•Management is not properly trained. •Employees are not properly vetted. •Exempt staff is overworked without any consideration. •Non-exempt staff on mandatory overtime 99% of the time. •Insurance is terrible and Rx plan is useless. •Morale is awful. People are stressed and frustrated. Very few are treated with any respect at all. Upper management in this company is VERY comfortable talking to people extremely unprofessionally. •The company is run very much like a high school clique. Those who are favored get away with everything and anything while doing very little work. Those who are not part of the in crowd work entirely too much with no respect or even common courtesy shown to them. •There is no work life balance unless you are one of the management ego strokers. •Treatment of employees is not equal.

4.0
5 Dec 2025

Good company

Recommend
CEO approval
Business outlook

Pros

Overall, this is a good company to work for. Management is friendly and great team environments.

Cons

Low pay for amount of work/hours expected to work as a salaried employee

Viewing 1 - 3 of 95 Reviews

Glassdoor has 98 First Coast Service Options, Inc. reviews submitted anonymously by First Coast Service Options, Inc. employees. Read employee reviews and ratings on Glassdoor to decide if First Coast Service Options, Inc. is right for you.