Family Features Reviews

Thank you for your feedback and acknowledging the efforts and good work of our employees. I would like to address a few of your comments to provide some perspective and clarity. In fairness to the owners and management of our company, it should be acknowledged that these individuals have put in many years of service, provided investment and care about the success of our employees and the company. They have built well-performing teams which you rightly give credit to--and many employees have developed productive careers, and enjoy their experience with us. Clearly, the media/marketing industry is rapidly changing, but so have we—by doubling the number of products and services we provide in the past several years, and making significant investments in technology and equipment. We also believe in transparency in our communication to employees—from monthly updates that cite sales performance, wins and personal milestones--to periodic staff meetings and access to reporting to see our sales and media achievement. It’s disappointing that our corporate environment and culture didn’t match your expectations but nevertheless, I appreciate your comments. We encourage employees to share their thoughts, ideas and constructive criticism on how we can improve.

Thank you for your comments and giving credit to our Production team--we're very proud of their work and our other teams as well. I would like to address your comments as some of your statements appear to lack understanding or omit facts. Our expectations for account managers are pretty clear—goals are established prior to the year and then quarterly/annual reviews measure sales performance, CRM documentation, and other factors like teamwork and initiative--our goal is to be as objective as possible. For the record, women managers are/have been included in weekly, strategic and other pertinent meetings since I started in 2003--this is well-documented and their contributions are valued. Regarding our commission structure, you neglect to mention that we increased the 50%+ tier rate substantially, added sales contests, spiffs and over goal bonuses all of which benefited you. We also created work-from-home options and added travel dollars to further assist you and others. Neither HR or myself was aware of any discriminatory behavior you allude to, and if you felt that way, we had well-defined avenues to address any grievances. The fact is that for the past 30+ years, we've been a woman-owned business with a majority of female managers and employees--discriminatory behavior would not be, and is not tolerated in our workplace. Rather, in reviews and memos, we regularly acknowledged, complimented and documented your wins, milestones and successful trips/meetings. I’m disappointed things didn’t work out for you here and you’re certainly entitled to your opinions, but in all fairness, the facts matter. Should any employee or candidate have questions or concerns about our company, we have an open door policy and happy to meet anytime.