Pros
I have enjoyed working for ADT as a whole. Management is approachable and they truly seem to care about their employees. The benefits package is sound and a reflection of how the company does care about its staff. The pay rate is fair, to start and the bonus structure is reasonable. The employees are a great bunch of people with the typical behaviors you find in every workplace.
Cons
Create a clear defined path to departmental advancement Need to make a better wireless product Need to offer outside service and installation for wireless systems Less focus on competitive drive and more on customer care and quality solutions to resolve complicated problems. Customer base is nasty, cantankerous rude, uncooperative, unreasonable and do not want to pay their bills.