Pros
Good for the environment, economy and the well-being of commuters. Saves money, time and stress for those who have a long commute. Easy, flexible and reliable transportation for the fraction of the cost of commuting alone.
Cons
The communication and fair management practices are lacking. The management in my office was run by "best friends", so it was hard to relate problems or communicate effectively due to the "favoritism" and inequality of assignments. Company was moving away from the "one-on-one" individual attention and excellent customer service it was known for, to all "Sales" vision - with an emphasis on numbers. They were moving away from a "one-stop shop" to 800 numbers and further and further away from the "Personal Touch" of making each customer feel important.