Pros
Super fun retail environment. Positive attitudes and amazing customers (for the most part). Fairly easy for retail. Really good perks and benefits. Early on not focused on sales numbers as much as guest satisfaction, which was refreshing. But 2017 became a year of increased pressure to drive sales.
Cons
Terrible supply chain management. Never had enough of the most popular items that guests wanted. Corporate management is inconsistent at best, giving some employees warning after warning about bad behavior or mistakes, and firing others without cause. Executive leaders slow to react and often seem to be playing catch up, or make hard turns in the opposite direction when the slightest numbers are off. Lags far far behind in retail technology. I was told "we are not an IT company" when I asked why stores couldn't get basic functionalities most other retail chains have had for years. This is a bad mentality in this day and age.