A growing company that values employees and clients - Senior Account Manager strategicabm Employee Review

* Started out as a genuinely great company with very talented, passionate people. * Fully remote setup offers flexibility and convenience. * At one point, it was a thriving agency with strong potential.

* Over the last couple of years, the company has lost its direction and core values. * Culture is virtually non-existent; aside from a monthly Perkbox email, there’s little sense of connection or employee care. * Poor communication across the business and a lack of clear ownership on clients, offerings and direction. * Heavy focus on revenue over people or passion, which shows in day-to-day operations. * Regularly selling to the wrong clients, leading to over-servicing just to keep accounts happy. * Large egos in meetings without accountability or decisive leadership. * Multiple redundancies have significantly impacted morale and trust.

• They had a great team, with incredibly talented members of staff • Great working culture within certain teams

* Lack of transparency throughout the SLT. Although claims of an ‘open door policy’ any issue brought was met with real resistance and you were made to feel the problem * New services and offerings created that fly in the face of what clients actually want but are what certain people in the agency want to be doing themselves * There’s no consistency on what clients will be getting so no ability for anyone to sell in services effectively * Communication was poor - new products were released, frameworks changed with no training or attempt to bring the wider team up to speed * There was a big problem with EGOs with many of the SLT believing they were ‘bigger’ than the agency and completely disrespecting other team members * Lack of progression * Perks were non existent and limited to ‘we offer perkbox points’ * No sense of loyalty from the SLT to staff members * No agency growth, the internal attitude is to churn 'problem' clients rather than encourage building relationships