Pros
-Pretty flexible workplace with a good overall atmosphere. Team is super willing to help with troubleshooting -Paid premiums on insurance(basically free insurance on health, dental, vision, life, ect) -HSA that the company regularly pays into(1,250 every six months for an individual at the time of this post), which you can use to pay for healthcare at no penalty, slightly supplement your income for a 20% penalty, or keep for retirement when it becomes freely useable -$75 towards student loans every month, every bit helps(*see cons) -Paid certifications to become a saleforce developer and admin -A months worth of paid vacation after combining paid time off and flex holidays, also has paid volunteer days to go work at charities of your choice -Has relocation benefits for their entry level positions -Paid monthly, which means your paychecks are larger than if you're paid bi-weekly(*see cons)
Cons
-Initial training for the software is nonexistent. After the first month of hearing every higher-up ramble about their department multiple times, you're kinda expected to just figure out the basic functionalities of the software while ALSO troubleshooting them, which makes for a pretty steep learning curve. -No bonuses(except maybe management) or cost of living increases. CEO has specifically said that he doesn't believe in them. There is a paltry 2-3% yearly increase, but it's based on a performance review, which is extremely precarious. -*Only $75 dollars towards student loans, which is a pretty pathetic education benefit for a company this size. Especially with how they like to tote the benefits package as a substitute for the mediocre pay. Speaking of which... -Mediocre pay. Everyone is paid about 15-25% less than what they're worth on the market. Especially for the degrees they ask for on the postings. -*Paid monthly, which is not very fun. It's hard to wait 4 weeks between paychecks, and it's a terrible way to get paid if you're trying to pay off loans quickly. -OVERALL- I think this can be an excellent job for someone looking to break into tech without any additional schooling. Despite what they say on support engineer job postings you DO NOT need a tech degree to do or even apply for this job. I saw several people in my onboarding without tech degrees of any kind, as it's mostly a customer service job. It's worth noting that the pay is only bad for the tech industry itself, and not compared to the overall national salary average. On the other hand if you do have a tech degree I would only take this job if you desperately need a paycheck(like I did at the time), as you can make more doing IT work for someone else. Plus the career track in this company will seek to make you an expert in a VERY specific and niche platform, with few transferable skills should you leave nCino. Saleforce uses Apex for its coding, and SoQL for it's database. Both are watered down versions of Java and SQL respectively, and are used nowhere else but in Salesforce. Like I said, pretty niche. I would caution people either way, cause I speculate there may be layoffs in the future. They keep hiring more support engineers, and there isn't enough work to do for the volume of us there are. Maybe the company knows something I don't, but I would watch for red flags.