Rewarding Work in Legal Tech with a Supportive Team - Customer Success Manager medchart Employee Review

4.0
8 Aug 2025
Recommend
CEO approval
Business outlook

Pros

I work on the SettLiT side of the business. Over my time here, I’ve learned that there are always two sides to every story. Often you don’t know the full context behind decisions or changes, which has taught me to keep an open mind and focus on the bigger picture. Pros: Impactful product: SettLiT is genuinely helping law firms and clients streamline complex mass tort and personal injury processes. A lot of the work feels like fighting for the underdog - helping individuals who truly need it, and communities who might not otherwise have the resources to navigate the legal system. Seeing those wins firsthand is deeply rewarding. Supportive culture: You aren’t micromanaged here, which means you have the freedom to drive home your own ideas. That autonomy is empowering, but it also comes with risk ... if it’s your idea, you own both the wins and the missteps. Opportunities for growth: As the SettLiT product line is still scaling, there’s a lot of room to take initiative and shape processes. I’ve been able to work cross-functionally with product, engineering, finance, senior leadership and operations, which has expanded my skill set. Flexibility: Leadership understands the need for work-life balance and offers remote work options and flexible hours when needed. Leadership accessibility: Everyone is open to jumping on a call for anything - personal, work related - there is no "I'm too high up for that"

Cons

Fast-paced environment: The constant product iterations can feel overwhelming if you’re not used to change, as priorities shift quickly. Growing pains: Some internal processes are still being built out, so there can be ambiguity in how things get done. Niche product learning curve: SettLiT serves a highly specific legal niche, so it takes time to understand the industry language and workflows.

Explore other reviews about medchart

5.0
15 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Great colleagues, hybrid environment for flexibility

Cons

New company and start-up vibes so there will always be growing pains

1.0
14 Dec 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You learn very quickly how to be fake.

Cons

Management promoted were all friends of a Manager. That was very clear to staff how their system works. Very inappropriate. If they do not like something you say, expect a teams call to tell you how inappropriate that was. Seemed ok when other people used inappropriate language. They have way to many useless meetings where time could be spent doing more important things. Activities that we participated in are for children and not adults.

11
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