Great company & culture - Account Management itel Employee Review

itel is a company built on expertise, data, and real impact in the property and casualty insurance space. The team is smart, collaborative, and committed to solving complex industry problems through technology and operational excellence. Leadership is accessible and open to feedback, and employees have the autonomy to create meaningful change.

A little disjointed in communication between other departments.

Since the new leader stepped in back in August and took this on along with everything else already on his plate, things have really turned around. Productivity is up, people seem more motivated, and there’s just a better vibe across the team. It’s positive, more focused, and supportive The culture has improved a ton. What used to feel scattered and chaotic now feels organized and purposeful. There’s better communication, more clarity, and a stronger sense of direction. We know what’s expected and where we’re going, which makes the day to day feel more manageable and less stressful. Even with all the other responsibilities he’s juggling, the new leader makes time to be present and engaged. He listens, gives real feedback, and actually helps people grow. It’s clear he cares about both the results and the people doing the work. The Wood Division in particular has come a long way. Operations are smoother, expectations are clearer, and the team feels more connected. It’s a big difference from just a few months ago and in the best way possible.

The pace has picked up and there’s a lot happening quickly, but it’s the kind of busy that feels exciting. It’s good to be part of something that’s building real momentum.