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      Things need to change before everyone leaves…. - Anonymous employee itel Employee Review

      2.0
      30 Apr 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - people care about each other - free lunch on wednesday - things seem to be getting better, improvements are being made for the system

      Cons

      Im sad to see that the company has changed a lot since a new CEO joined. It used to feel like a family. Now people are always scared of getting demoted or in trouble or not getting even considered for roles, if they voice their concerns, at least I am. The CEO of the company is tone deaf to the people actually doing the work, and doesnt realize how worthless it makes people feel when he tells them to ‘take a vacation’ or ‘go for a walk’ or ‘enjoy a nice dinner’, when they are working 6-7 days a week 12+ hrs and still cant afford his idea of vacation or dinner. Also, he posts weekly videos and then gets mad when people dont want to watch them. We dont want to watch them bc he is either bragging about taking time off to vacation, talking walks around his very nice neighborhood, making jokes about the white male salesperson drinking and doing squats AND when he does call people out for doing good, he can’t even pronounce anyone’s name correctly or get their department right. Don’t thank me if you cant even say my name right, its very embarrassing and ends up as a joke anyway. He sends out rude emails to the entire company with misspellings and just wrong information, belittling the people for not responding to the ‘anonymous’ surveys and telling us to do better. Has he ever thought maybe people are scared to respond bc he is just going to try to find out who says anything? He makes snide comments about what people have said and that just makes them scared he knows it was them. Give people an EQUAL and FAIR chance for opportunities. The CEO's actions and behavior are making it a bad place to work, and it's not the same company I used to know. If you're thinking of working there, you should be careful and think about what you might be getting into. I truly hope it changes soon.

      avatar
      itel Response
      2y
      Thank you for taking the time to express your concerns about the recent changes at our company. We value feedback from all our employees, past and present, as it allows us to reflect on our practices and work towards creating a better work environment for everyone. We are genuinely sorry to hear that you are dissatisfied with the current leadership. Our top priority is to foster a positive and inclusive work environment where every team member feels supported and valued. While change can be unsettling, we are dedicated to adapting and learning from our experiences. Rest assured, we are committed to continually evaluating and refining our practices to create a positive and fulfilling work environment for everyone. Thank you for your time and dedication during your tenure with us. We truly hope that our efforts will lead to positive changes that will enhance the work experience for all employees.

      Explore other reviews about itel

      5.0
      6 Oct 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      itel is a company built on expertise, data, and real impact in the property and casualty insurance space. The team is smart, collaborative, and committed to solving complex industry problems through technology and operational excellence. Leadership is accessible and open to feedback, and employees have the autonomy to create meaningful change.

      Cons

      A little disjointed in communication between other departments.

      avatar
      itel Response
      8mo
      Thank you for taking the time to share your experience at itel. We’re thrilled to hear that you value our data-driven culture and the meaningful impact we’re striving to make in the industry. As a high-growth environment, our business is always changing yet it is fundamental that we stay true to our core values. Your recognition of our collaborative team, commitment to innovation, and open leadership means a lot to us. We also appreciate your feedback about interdepartmental communication. It’s an area we’re actively working on, and input like yours helps us identify where we can improve. Our goal is to ensure alignment across all teams so we can continue driving success—together. Thanks again for being a part of itel and for contributing to our mission!
      5.0
      12 May 2025
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Since the new leader stepped in back in August and took this on along with everything else already on his plate, things have really turned around. Productivity is up, people seem more motivated, and there’s just a better vibe across the team. It’s positive, more focused, and supportive The culture has improved a ton. What used to feel scattered and chaotic now feels organized and purposeful. There’s better communication, more clarity, and a stronger sense of direction. We know what’s expected and where we’re going, which makes the day to day feel more manageable and less stressful. Even with all the other responsibilities he’s juggling, the new leader makes time to be present and engaged. He listens, gives real feedback, and actually helps people grow. It’s clear he cares about both the results and the people doing the work. The Wood Division in particular has come a long way. Operations are smoother, expectations are clearer, and the team feels more connected. It’s a big difference from just a few months ago and in the best way possible.

      Cons

      The pace has picked up and there’s a lot happening quickly, but it’s the kind of busy that feels exciting. It’s good to be part of something that’s building real momentum.

      avatar
      itel Response
      1y
      Thank you so much for taking the time to share your experience and feedback. We are thrilled to hear about the positive changes you've observed, particularly since the transition in leadership. It is incredibly encouraging to know that the improvements in culture, communication, and team cohesion are being felt at all levels — especially in the Wood Division. Your recognition of the new leader’s commitment, presence, and impact means a great deal. Leadership plays a crucial role in shaping the employee experience, and it is rewarding to hear that their efforts are making a real difference for both productivity and morale. We also appreciate your note about the faster pace and the sense of momentum — it is great to know that it feels energizing and purposeful. Your advice to continue supporting this leadership and providing the right tools and resources is well taken and aligns with our goals for sustained growth and success.
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