heartless m&a firm posing as a software company - Senior Support Manager insightsoftware Employee Review

1.0
11 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Because upper management doesn't care about the products they own - we're usually free to run our day-to-day as we see fit. fully remote work

Cons

So, I think I can break this review into 3 different parts. Part 1 will be recommendations for prospective future employees. Part 2 will be recommendations for companies who own a license to software owned by insight software. And, part 3 will be recommendations for those coming into insight software from a future acquisition. part 1: If you're looking for future employment at insight software. Don't. There is never a sense of stability at this company and there is no future professional development here. This company is in a state of constant layoffs. In my two years managing teams there I was forced to oversee 7 separate rounds of layoffs. My team was "reduced" from 15 people when we were purchased by Insight software to a team of 4 and I was forced to oversee other application teams that were similarly "reduced." Part 2: So, you licensed some software and Insight came in and purchased the company making that software. My recommendation is to start planning a move to a different vendor. Insight software will "strategically reduce" (layoff) entire engineering teams while simultaneously forcing the remaining engineers to take over other products. By the time I left, we had 1 engineer left and they had to work both development and QA for 5 products. The product you know and love will be gutted. You will get no new features. And, you will wait forever for simple bug fixes. Part 3: If the company you work for is getting acquired by insight software - I would recommend you start making plans to leave. If you aren't let go immediately insight will make your existence there worse and worse until they either decide you're too expensive or you leave because you found something better. Insight software does not value you or the value you give them. You don't owe them any loyalty and you don't owe the product you poured your love and energy into anything.

Explore other reviews about insightsoftware

5.0
3 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Deep bag of solutions to sell or cross-sell Decent comp plan and attainable quota

Cons

High pressure environment to prove yourself

2.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

ISW offers meaningful opportunities for flexibility and skill development, but there are areas where organizational practices could be strengthened to improve employee experience and retention. Remote-first workplace, providing flexibility and supporting work–life balance Access to training and development resources, including courses designed to help employees build skills and grow professionally Exposure to cross-functional and international collaboration, which can broaden perspective and experience.

Cons

Compensation does not always feel aligned with the scope of responsibilities and workload Communication across teams can be inconsistent, particularly in a globally distributed environment Management feedback style may feel overly critical at times, rather than supportive or coaching-oriented Cultural expectations appear uneven, with U.S.-based employees often expected to adapt to international teams, while reciprocal cultural understanding is less emphasized High levels of monitoring and oversight can create a stressful environment and limit autonomy Lean principles are promoted through training, but leadership application of those principles may feel inconsistent Relatively high turnover across teams, which can affect morale, continuity, and workload balance

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