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      iHerb

      Engaged employer

      iHerb reviews

      Company headed in bad direction. - Anonymous employee iHerb Employee Review

      1.0
      3 Jun 2019
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      They provide some good snacks (I believe that's changed though). There is room for growth within the company because everyone is leaving. Work with some cool technology.

      Cons

      Don't trust the fake reviews on Glassdoor. The company has no direction.. Management treats there employees like expendable cattle. Most employees won't get a raise or promotion unless they threaten to quit. High turn over rate and many of the employees with tribal knowledge are all leaving. Tech stack is interesting but horrible practices leading to constant outages.

      avatar
      iHerb Response
      7y
      Thank you for your feedback. We have always had long-term plans and directions and due to feedback are sharing more with monthly president’s messages, quarterly all-hands, among many other methods to share direction. While some reviews might seem overly positive because some people really fit the culture and enjoy it here, there are definitely some that are the opposite so we will take the useful parts of them so that we can use those to improve. With regards to raises/promotions, iHerb is following leading industry standards of annual performance reviews which will determine raises and promotions. Before and during the transition towards the standardized 360 merit-based process, we do realize there were outliers and issues which is why we made the change. - BT Bitarafan

      Explore other reviews about iHerb

      5.0
      16 May 2026
      Warehouse supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people to work with.

      Cons

      Sometimes communication is lacking or gets changed.

      2.0
      22 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      iHerb pays 100% of medical benefits for you and your immediate family. They are generous with vacation accruals. Salaries are generous.

      Cons

      The company continues to operate with a small-business, "mom-and-pop" mentality despite its growth. Leadership is highly centralized, with most decisions driven by the CEO. Employees often perceive that those who are not viewed favorably by leadership are eventually managed out of the organization. There is a culture of fear around speaking up, as many employees worry about potential negative consequences to their employment. Favoritism among leaders is frequently observed, and advancement opportunities can be limited for individuals who are not part of the preferred inner circle.

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