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      iCIMS

      Engaged employer

      iCIMS reviews

      Not the same company I was hired at - Customer Support iCIMS Employee Review

      1.0
      8 Apr 2021
      Customer support
      Recommend
      CEO approval
      Business outlook

      Pros

      The people I work with day to day are fantastic and they're the only reason I am still employed. Healthcare benefits are actually pretty solid. Developed some great skills that I can put to use at other jobs.

      Cons

      Understaffed and overworked. Underpaid when compared to similar jobs in the industry. Every decision that leadership makes not only doesn't solve the problem but creates additional issues--rinse and repeat. Opportunities for growth internally are overlooked because the company would prefer to outsource or hire interns from external companies with no applicable experience to the role.

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      2.0
      1 Jun 2026
      Customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      My team was very committed to our customers and very collaborative with each other. Everyone was kind to each other, and historically there had been opportunities for mentorship and career development.

      Cons

      Unclear expectations from leadership. We always felt like we were trying to play catch up with how things were changing. We also always felt like we were underpaid.

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