Pros
The member services team is full of talented and lovely people. Nearly everybody is approachable. Training is enjoyable. Onboarding is really good. Benefits are ok - standard for jobs at this level. GoCamp is fun. The mission is easy to get behind "making children smart with money" Louise is a lovely and approachable CEO, she is generous and her values are in total alignment me with the company. Very inclusive environment.
Cons
No opportunity to progress and unwilling to take a chance on internal candidates. The app is unreliable, which is the antithesis of helping children with money. Failure to value member services department and their feedback before sending out mass emails or app updates. Ever since acquired by acorns, it's felt like the love has left the company. The culture in member services is poor, many feel they are treated like children. Salary is no longer competitive. Frequent delays in operation departments. Lack of complaints department makes extra work for supervisors. Over reliance on adherence and not on output - creates a lack of trust. Not much visibility of HR. Lack of recognition as a whole, insistant on recognising individuals which leads to alienation from the wider team.
