Negative experience - Internal Account Manager efm Logistics Services Employee Review

Thank you for taking the time to provide your comments. Feedback from past and present employees is really valuable for us to identify where we can improve and it also gives prospective candidates a better understanding of what it is like to work here. With that in mind, I would like to take the opportunity to provide clarity about some of your concerns. As a logistics company, efm is an essential service and it’s critical that we remain fully functioning to maintain the smooth-running of Australia’s supply chains despite the challenges posed by the COVID-19 pandemic. It is very important to us to protect people’s health and safety, particularly in this environment. Accordingly, we have developed and have been compliant with COVIDSafe Plans as required by VIC and NSW State Governments. As you may be aware, on several occasions, after receiving an anonymous phone call from a team member, NSW Police undertook unplanned COVIDSafe inspections of the Pyrmont office and each time found that we have appropriate controls in place to keep our team safe and to limit the spread of the virus. I would also like to make clear that while there was a positive COVID-19 case within the team, that individual was on annual leave from before their exposure and subsequent infectious period and did not return to the office until after they were fully cleared by the NSW Department of Health. In regard to other statements you make, I appreciate that efm is not for everyone. We expect a high degree of discretionary effort to deliver on our customer promise of no better experience. We are immensely grateful for the efforts of our team and compensate them with competitive salaries, a strong, collaborative team environment and significant career growth opportunities. In all of our practices, including particularly our engagement with our people we adhere to the principles of fairness, transparency and consistency. So the other cons you mention are concerning to me as they are at odds with what we set out to achieve. I see that you are a current employee, so if you would like to discuss this so I can better understand what you are referring to and determine if further investigation is required, please contact me. I will be more than happy to make the time to speak with you. - efm