Pros
competitive pay -- $15/hour for part time
Cons
Where to begin. There was no on-boarding process I received no training and was immediately thrown onto the floor to color match clients with no product knowledge. Turns out they have a very strict regimen to follow when color matching, have to use one of every product, have to "finish the look" every time -- a quick color consultation becomes a 30 minute "makeunder," as they call it. When a new customer walks in and we're already with a client, we had to tell them "It'll be 5-10 minutes, when we know it'll be closer to 20," an exact quote from my store manager. When I was brought on, and not trained, new information about rules and guidelines were spoon fed to me that just raised more questions. Employees have individual sales goals to meet for the day. No one could tell me what my goal was from day-to-day, it was either $200 according to one sheet of paper, or I was expected to make $800 according to the computer, like the other employees who had been there for years. There was no need for me to have been hired, or at least scheduled when I was (weekdays, mid-day, when no one came to the mall). There were days I was dismissed early from my 4-hour shift because no one was coming in, additionally, on the rare occasion I'd sit down a client and start the regimen for color matching, the store manager would take over, taking my sale from me. I eventually found out if you don't make your sale goal, it rolls over to the next day so you're indebted to compensate the loss. Schedules were not emailed ("We're not equipped to do that" said the manager), you had to call-in to ask your schedule. Eventually I was being scheduled for once a week, mid-day weekday. It became absolutely impossible to make up the apparent hundreds to thousands of dollars I "owed" the company and had to quit because there was no way to pull myself from the red. We were required to sign people up for the "rewards program" (something I still don't know what it exactly entails). When I managed to get someone to sign up, I asked if they wanted us to call them, they said no so I didn't take their phone number. I was berated for that. When I asked what I was supposed to do with this info I collected on a sheet of paper, thinking I was supposed to input it into a computer database, I was was told "We're not equipped to do that" and the sheet was placed in a pile to be compiled later I assumed. Later I learned what the phone number was for. The store has binders full of women for employees to call to personally invite to the store to come in for a sales-esque event. When I asked why we didn't have a mailing list for emails, the manager said "We're not equipped to do that." Eventually my 4-hour shift was cut down to a 3-hour one that I spent acting as a telemarketer, contacting the women in this binder. During that period three people walked into the store I wasn't allowed to help, to pull me out of the red, because I was "on phone duty". So many of my shifts turned into me being berated for not wearing enough makeup. For a company that prides itself on the no makeup-makeup look, it sure doesn't uphold those values. I like light, vintage and summer-y looks, but half of my shifts were spent having a co-worker applying heavy MAC makeup on me instead of something more productive. The atmosphere was very strange to walk in on, it was clear some people left the team and the people left were very salty but not willing to move on from it. The store manager was very young, but I feel was easily manipulated by her employees, to the point I couldn't tell who I was initially supposed to be reporting to.