bChannels

1.0

13 Dec 2018

Recommend

CEO approval

Business outlook

Pros

I can't think of pros. However Bchannels will say: -the people despite the extremely high turn over ( more than 35% mostly due to very low salary, difficult management, absent of flexibility and progression) -the amazing culture, (I am still looking) -that they are doing social events (frankly poor quality) -the career progression ( that is not based on your work and efforts even if they will say so)

Cons

-the job: Bchannels will defend itself of being a call-center. However when you go in the core of the job to do, it is mostly that. -Salary: low, call center salary. -clients: they lie and loose clients because they are not capable to deliver what they promised. Very poor business practices. -The management: they are not interessed in their job at the exception of 1 or 2 very good manager. The rest are shopping online and planning their next vacations. They don't care about their attitudes and the signals they give. The management had the help of an external coaching company. However the turn over is still very high, and a lot of coworker are constantly leaving the company. -Career: There is not progression based on the volume and quality of your work and ethic. -People: Some employees demonstrate absolut unprofessional behaviour, arriving very late, shutting on their coworkers and constantly undermining people. Management does nothing about that too. Advice: just contact via LinkedIn ex employees to make your mind.

bChannels Response

Thank you for taking the time to share your feedback. We are currently working on a number of key projects within our business that aims to help every individual to grow and reach their potential. We are sorry to hear that you feel like there is not progression here, we hope that you have shared your feedback in our annual employee satisfaction staff survey and with your line manager. Feedback is important to us and we want to know what we are doing well and what we could improve on. In this year staff survey, 72% of our global workforce shared feedback with us that the organisation gets the best out of them and 77% of people would recommend bChannels to a close friend. We also pride ourselves on achieving an overall NPS score of 86 from our clients. We are always striving to be better and to create a great working culture at bChannels where our employees feel valued and that they can grow. If you would like to provide any further feedback please do not hesitate to contact me at martina.hodges@bchannels.com

A real shame - Partner Marketing Manager bChannels Employee Review

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