Pros
The flexibility was great. Submit your schedule a week in advance. You are allowed to work any hours during their week of Monday - Sunday.
Cons
Training is listening to the trainer read to you. I can read on my own. It would be nice to have charts to go over with different scenarios so we could see how to handle charts. Very little or no time to ask questions in training. Always told, ask your supervisor. Well, supervisor is so busy that you may not get answer. For a new project, you may get 4 hour notice that you have a mandatory training, and if you don't attend, you do not have work. Management doesn't care if you struggle, nor do they offer help if you are. Was told a lot of times, not to put charts in "SAR" and when you can't do that, there's no one to help you. Not allowed to ask an auditor, a person in the training department...nothing. Was told to code to the best of your ability, do your research, but yet code every HCC code for every DOS on 500 page chart and make sure you get 5 charts per hour done. Um...ok! Do you want quality or quantity. Unrealistic productivity expectations. And you will be fired if you struggle. They'd rather fire you, than help you succeed. Downtime is frustrating and usually comes at the last minute. Communication can suck as well.