Claims - Anonymous employee Zurich Insurance Employee Review

Not customer focused. More focused on process and staffing model. Staffing model based on premium paid by customer resulting in under-staffing and constant file shuffling for lower paying premium accounts. Claims adjusters not treated fairly, hostile work environment. Good place to work 5 to 8 years for experience then move on to keep sanity. Team managers are either great or horrible. Your experience depends on which one you work for - which accounts you handle.