Very little support - very competitive culture - Outbound Sales Development Representative ZoomInfo Employee Review

2.0
18 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Salary & Benefits were good

Cons

There was very little support. Every once in a while, my manager would check in, and even when I expressed confusion or a need for help, I wasn't given much guidance other than "you can ask me questions whenever." I struggled to find dial lists and was eventually informed that there was a way to create custom call lists with manager support. I was surprised this was never offered to me during the numerous conversations where I had asked for guidance with this. I would often ask peers where they were getting their call lists (not to use, but as a reference point), but with the competitive nature, I was often just straight-up ignored. I understand that in sales there is often a dog-eat-dog nature with the work, but even socially I found people were very standoffish and unwilling to offer support. I am a very extroverted and friendly person by nature, and I spent each day eating lunch by myself with my headphones in because of how awkward the environment was. I felt more comfortable in one week at my new organization than I did in 6 months at ZI.

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ZoomInfo Response
9mo
Thank you for sharing your experience and being direct about the support gaps you encountered. We'll keep these in mind as we improve our training and manager coaching processes. Your feedback about the social dynamics and competitive culture is valuable as we work to ensure our fast-paced environment doesn't come at the expense of collaboration and support. We're using insights like yours to strengthen our onboarding processes and create better support structures for new team members. Our SDR Academy is a big reason people join our sales team, and we're constantly evolving it to meet the needs of our team and our customers. We're glad you found a role that's a better fit for you, and we appreciate you taking the time to provide this constructive feedback. --Andrew Riesenfeld, Chief Operations Officer

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5.0
17 Jun 2026
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Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

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3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

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