Horrible sales culture! - Enterprise Account Executive ZoomInfo Employee Review

2.0
18 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Great product. Well-known brand. Alway's rounding out the solution. Customers like us.

Cons

First of all. I am a producer that came in at 132% of plan last half. So this isn't from some disgruntled AM or AE. Just someone who recognizes the horrible culture and wont be here long as a result. If you enjoy "1990's boiler room style" sales culture than this place is for you. It starts at the top from their COO (Chris) all the way down the chain. Daily team meetings to review pipeline. Every opportunity is dissected and they come down on you if you dont have a plan to overcome any risk. No coaching from managers or VP's. They just get frustrated when deals slip and say things like "What are we doing here?!", etc. Everyone feels like they're walking on eggshells, even when you're hitting your number. They'd don't hesitate to let people go for the dumbest reasons - you're always at risk of being fired. Also, Sr Exec's meet monthly to approve commission payouts on any meaningful/large deals that were closed. They will find any and all reasons not to pay you on it. If you close a whale that is over half your quota, don't count on getting paid what you thought. You'll only get paid a fraction of it. Any meaningful deal that senior leadership helped push over the finish line due to connections or relationships, nope you wont get fully paid. In the variable comp plan it says in the fine print that they have the right to pay you less on any deal that is over half your quote or that was supported at the executive level. Also, they do not drink their own koolaid. We sell on boosting efficiency and taking a dat-driven approach to selling, but we do not do it. Our Saleforce is a mess, everyone works off multiple spreadsheets, it takes time to fill in data gaps, etc. You'll have more internal meetings and spend more time filling out spreadsheets, Qualification trackers, etc then you will in front of customers.

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ZoomInfo Response
2y
Hi, we appreciate the time you took to share your experience at ZI. No one is always at risk of being fired here. We care about our employees and are constantly evaluating the organization, ensuring that we have the right people in the right roles to drive our long-term growth and success. We also have open lines of communication to share opinions and concerns, like our recent engagement survey which we will be reporting back on soon. And as Henry shared during the All Hands meeting our products succeed when they are best-in-class, easy-to-use, easy-to-administer, and easy-to-buy. And importantly, we set quota targets that we believe are achievable. We encourage you to share frustrations directly with your HRBP so that we can offer meaningful solutions and prepare our managers with the best guidance for their teams to thrive.

Explore other reviews about ZoomInfo

5.0
21 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

Cons

At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

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ZoomInfo Response
14h
Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer
1.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Still some truly good people left.

Cons

Mismanagement and micromanagement, toxic politics, inept leadership. This company holds itself up as a leader in the go-to-market space, but just take a look at the financial results to see the truth. Constant whiplash on strategy, tactics, market segments, product offerings, you name it. Senior leadership is full of yes men, friends, and relatives who have no clue what they're doing. They usually get a year to screw things up before someone notices, and then the job cuts start flowing to make up for their mistakes. We've had a half-dozen CMOs just since the IPO in 2020. Executive leaders used to kind of lay low on the public side because it was such a bad look while the the stock price was tanking. Now they're just spending their time building their personal brands, talking a lot about AI, and cutting costs. Working at ZoomInfo means being buried by emergency requests and conflicting demands from politics-obsessed leadership who are just running on pure fear and self-promotion. A lot of people say it's the most toxic culture they've ever been a part of.

10
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ZoomInfo Response
1w
We’re sorry to hear your experience has felt misaligned with what you expected. While stock price alone is not the full picture of ZoomInfo’s health as a company, we recognize that periods of change can create uncertainty. We are continuing to innovate at a rapid pace, and as a $1.2 billion company we remain focused on the future and the opportunities ahead. Leadership evolution is also a normal part of this industry as business needs change. We feel strongly in our leadership team and its ability to guide the company forward, while also taking feedback like yours seriously as we work to continually improve transparency, accountability, and the employee experience. – Dennis Sevilla, ZoomInfo CMO
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