great product, horrible culture - Customer Service Manager (CSM) ZoomInfo Employee Review

1.0
5 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Product, that's it. Nothing else.

Cons

Its a shame how this company manages since they truly have a great product. Everyone is totally micromanaged here. Company was great before DO acquired ZI. As soon as DO took over, culture completely changed. Day one, CEO took away the game room (which is not a big deal), probably to save money and for the employees to constantly be working but that foreshadowed everything. It got to the point where Directors are reading your emails you are sending out to clients to touch base for a meeting. Writing feedback on the weekends so you get notified about it. So you're stressed on the weekends. All calls are also being listened into. "Coaching" is always negative even when your numbers are good and you're leading the team. The work you put in is never enough and you never felt appreciated. Or at least thats how they make you feel and when promotions come around the corner, they will bump you to the next tier with no bonus or even discussion for that matter. You will never be approached with a conversation about the "promotion". The "promotion" is essentially more work with no increase of pay. Or you have to fight them on more money and even that, its a tiny percent. Making no difference. "Unlimited" PTO is basically not a thing. I took 10 days off to go to Europe. First big trip I've been on since I've started working there 4 years ago. Upon my return I was told why did that time off get approved and not even asked once how my trip was but "I hope you prepared yourself for this month". Employees only stay until their shares get vested and then get the hell out of there. Company is a revolving door. They are consistently hiring and firing. Overall, it is a completely toxic company. Its a true shame.

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ZoomInfo Response
2y
Thanks for spending the time to leave a review. We are sorry to hear that your experience was not a positive one. Our culture is fast-paced and yes it’s demanding but we are making great strides in our learning and developing offerings to ensure our employees thrive and can find a great work-life balance. Also, we offer targeted learning programs for our managers to continue to grow their skills in giving feedback and coaching. We are constantly evaluating the organization, ensuring that we have the right people in the right roles to drive our long-term growth and success. And while we have made difficult decisions regarding our reductions, we still continue hiring in key parts of the company, mainly in sales, while we look to drive efficiencies around the organization. Good luck in your next career endeavor!

Explore other reviews about ZoomInfo

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

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