Dream job I didn’t know I needed - Customer Success Manager ZoomInfo Employee Review

5.0
20 Aug 2020
Recommend
CEO approval
Business outlook

Pros

I’m the happiest I’ve been in a company working with ZoomInfo. From the top down, the company cares about their people and clients, and from the recruitment process to now being nearly six months in, this job working as a CSM has been a great balance of fulfilling and challenging. From first phone screen to today, it’s been a great experience being part of what’s happening here. Tech is my happy place, but there’s something about this company that is refreshing and challenging in a way that’s different from other tech companies I’ve worked with. Being empowered to take great care of my clients gives me fulfillment in my career. Management here cares and listens from the top down makes me feel seen and not at all “part of a machine”, even after the IPO. Tony Schaffer and the rest of the recruiting team made the interview process painless and quick (and my laptop was even hand delivered before my first day). Ben Loria and the rest of the L&D team went above and beyond to make virtual onboarding valuable, varied, and fun. The camaraderie in my onboarding group was great. Since getting started doing the job, we’ve had many iterations of the role’s expectations, metrics, and responsibilities in a short amount of time, but I’ve felt empowered through each step of it. ZoomInfo is a company I had been watching for a few years, and I think I got in at the exact right moment.

Cons

We’re always evolving, so things move quickly here. If you’re looking for a place to get comfortable and coast, keep moving. But if you’re looking for a company that’s growing like mad where you can be part of big things and have a lot of fun doing it - you’re going to love it here.

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ZoomInfo Response
5y
Thank you for taking the time to provide feedback about our Recruiting and L&D teams during your onboarding process. As a company, we work hard to improve all facets of the organization and that means your voice is heard and changes are made.

Explore other reviews about ZoomInfo

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
3d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

3
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ZoomInfo Response
3d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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