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      Zoom Communications

      Engaged employer

      Zoom Communications reviews

      Meh. - Customer Success Manager (CSM) Zoom Communications Employee Review

      3.0
      5 Sept 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      I like my immediate team. There currently is not a lot of micromanagement (although that seems to be changing). I get to work remotely (again seems to be possibly changing). Pay is decent for this role.

      Cons

      Leadership seems pretty removed from what it's actually like on the floor & the current realities. Near constant change as far as new products being released, processes changing all the time, new things being asked without things being removed. Forced to use tools that don't work well such as mail/calendar.

      avatar
      Zoom Communications Response
      9mo
      Thanks for sharing your thoughts. It’s encouraging to hear you value your immediate team, flexibility, and compensation. You’ve also surfaced some common challenges in fast-paced tech environments. Feedback like this helps highlight the importance of alignment between teams and leadership, especially as priorities and tools evolve.

      Explore other reviews about Zoom Communications

      5.0
      15 May 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      flexible hours, reasonable deadlines. good pay.

      Cons

      Long hours and not as fast paced.

      avatar
      Zoom Communications Response
      1mo
      It’s great to hear that you value the flexible hours, reasonable deadlines, and competitive compensation. We appreciate you taking the time to share your perspective and your continued dedication as a member of the Zoom team.
      1.0
      23 Jun 2026
      Support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Nothing about this company is worth noting.

      Cons

      One of the worst companies I have worked at. Management and leadership are disorganized and unsupportive. Employees get treated like dogs and are talked down to. No work life balance because everything is an escalation or because some “head” requested something. For a company so well regarded, they sure know to how be cheap and take away benefits. Parental leave is basically a slap you in the face. Comp is high but expect to have that dangled in your face or else you get let go. On site lunch and breakfast is nice but how much can you sugar coat the terrible work conditions with little snacks? Everything is such a mess. I’ve been here for almost 7 months and have not met a single person that enjoys their job. DO NOT JOIN ZOOM!

      1
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