The best place to be. Seriously! - Customer Success Manager Zoom Communications Employee Review

5.0
9 Jun 2020
Recommend
CEO approval
Business outlook

Pros

Everything you have read about Zoom's amazing CEO and leadership is true! Eric is an amazing leader who is sincere in wanting what's best for employees and customers. The benefits are amazing and we are constantly spoiled with fun events, gifts and opportunities to attend interesting and relevant events! Zooms support teams are some of the best I've worked with and go above and beyond daily to help our customers and fellow team members, they're amazing! In the current climate, Zooms messaging to employees has been clear about putting our safety first and, providing additional benefits to help as much as possible. Zooms response to Covid and helping us through such a challenging and busy time has been remarkable.

Cons

With fast growth, challenges are expected and it can be difficult to keep up with the frequent changes and updates. In such a fast paced environment, finding time to improve product knowledge can also be difficult. Although benefits are amazing, base salaries would benefit from a solid reveue and realignment. As recruitment is often managed from our international offices (they're a great team!) it can be difficult demonstrating value and justifying salary negotiations.

Explore other reviews about Zoom Communications

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

flexible hours, reasonable deadlines. good pay.

Cons

Long hours and not as fast paced.

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Zoom Communications Response
1mo
It’s great to hear that you value the flexible hours, reasonable deadlines, and competitive compensation. We appreciate you taking the time to share your perspective and your continued dedication as a member of the Zoom team.
1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nothing about this company is worth noting.

Cons

One of the worst companies I have worked at. Management and leadership are disorganized and unsupportive. Employees get treated like dogs and are talked down to. No work life balance because everything is an escalation or because some “head” requested something. For a company so well regarded, they sure know to how be cheap and take away benefits. Parental leave is basically a slap you in the face. Comp is high but expect to have that dangled in your face or else you get let go. On site lunch and breakfast is nice but how much can you sugar coat the terrible work conditions with little snacks? Everything is such a mess. I’ve been here for almost 7 months and have not met a single person that enjoys their job. DO NOT JOIN ZOOM!

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