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      Helpful team and good exposure to customer handling - Associate Customer Support - Voice Process Zolo Employee Review

      5.0
      4 Apr 2026
      Associate customer support - voice process
      Recommend
      CEO approval
      Business outlook

      Pros

      The team was quite helpful when I joined, especially in the initial days. I got good exposure in handling different types of customer calls, which really helped me improve my communication. The process was clear, so it was easy to understand what was expected. Overall, it’s a decent place to start if you’re new to a voice process role.

      Cons

      At times, the call volume gets high which can be tiring.

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      4.0
      26 Jul 2016
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      There is a great deal of flexibility and a refreshing absence of micromanaging. Leadership is earnest and will give you the tools needed to succeed, provided you know what they are and aren't afraid to be direct and ask for them.

      Cons

      Lack of training, which is why this is a great spot for an experienced sales rep. If you know your way around a data center you are on the road to success!

      27
      4.0
      17 Feb 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Free lunch is offered twice a week

      Cons

      Constantly working overtime now and then

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