Overworked, Underpaid - Customer Service Representative Zen Planner Employee Review

Zen Planner is a great company! We have gone through a lot of changes within the last 3 years, but I feel like we have come out the other side a lot stronger. The leaders at ZP/Daxko (our parent company) are amazing people and they are always very open to feedback and are continuously striving to be better and better. They practice what they preach and are very transparent and are very quick to admit when they have made a mistake and correct it. Even though ZP and our parent company (Daxko) have grown a lot over the past 3 years and have become a little bit more corporate, we still have a really great entrepeneurial and growth-mindset culture. I see ZP as a very strong company even in the midst of all of the challenges with COVID and I feel really grateful to be part of such an amazing company.

None that I can think of

While the majority of these pros have slowly changed since the introduction of our new CEO, the one thing that still remains is the innate and genuine care each Zen Planner employee has for one another. The praise and willingness to help each other will forever be an amazing quality and it has allowed me to, for a long time, look past the insensitive changes taking place amongst upper management. Other perks include: free Friday lunch, dogs in the office, beer on tap, team events and company swag.

Since being acquired, it has become extremely evident the fire that once resided in our senior leadership team and made its way down to the remaining employees has burned out. The passion and motivation from all employee levels has been stifled by abrupt changes and the inability to communicate these changes effectively. Those who once had a voice and a direction have been muted and pushed to the side; including the leadership team who has had the employees back. The pay is horrible compared to industry standards. Denver is a mega tech center, its time to start competing or lose your brightest talent to surrounding companies.