Great concepts, but no follow through, and sugar coated benefits - Anonymous employee Zander Insurance Group Employee Review

If you are a favorite, senior employee, and honestly not else sure what you have to do to be a favorite at Zander...but if you are not a favorite or you have not been there cor 10+ years, you will be treated as if you are a kindergartener. Zander offer work from home, usually starting off every day in the office, and then a hybrid of two days in the office after 60 days. However, if you are someone special, again not sure what was needed to be achieved in order to accomplish favortism in the environment, but a select few only had to come in the office once a week, and even some maybe once a month, and others never had to be in the office, unless their was a once a year company wide meeting. There were even employees who were given the privilege of living in a different state... and working 100 percent from home. Meanwhile, others who are performing and completing the same workload just as competent were required to be in the office once or twice a week. The benefits sound amazing, until you actually go to use them. Everything at this company sounds amazing until you are actually in it. I was expected to give exceptional customer service to my clients, to which i took extreme pride in, yet was also required to meet impossible numbers each day, and if I didn't my pay was taken from me. I would be expected to learn new things, take on additional responsibilities, yet no leeway was ever given to me in these instances. I was micromanaged to the point where it was almost harassment. Every hour on the hour I would receive a message from my teamlead who would go through my deleted voicemaile or would send reminders about discussions we had 1-2 days prior several times after the discussion, even if the issue was corrected. I feel I worked extremely hard, and spoke to each client as if they were my own family, and yet I was constantly criticized or given a "warning" for something. If there wasn't anything I guarantee you that something would be found to criticize me about. I would work excessive amounts of overtime to help out our team, and to get caught up when we stayed behind, but none of that was ever acknowledged, EVER. I felt as if nothing I did was ever good enough, yet my coworkers and my clients that I spoke with would have given a complete opposite representation of me. My advice...if you are a suck up and you are willing to lose your dignity catering to every impossible demand from your teamlead or upper management this is the job for you. If you like to be appreciated for your hard work, acknowledged for your work ethic, communication skills, loyalty, and dedication to your team or job...this is not the place for you...you will burn out quicker than applied for any position.