Pros
Generous salary, great benefits. Really wonderful people for the most part.
Cons
It seems like the ones leading the “shared services” business unit may be making extraordinarily short-sighted business and personnel decisions, and exercise unearned influence over parent company stakeholders (who themselves appear to be checked out).
I am of the opinion that tracking hours is unanimously loathed by the organization and the fact that after 1.5 years more clients keep leaving should suggest that project economics is not where the spotlights should be aimed to boost net income (hint: “shared services” operates as a single business unit, financial modeling shouldn’t be that hard then!)
It is my biased understanding that even highly compensated shared service remote employees would rather work elsewhere after several months. Some “departments” have alarming voluntary headcount attrition statistics yet the heads of said “departments” are not scrutinized…
It would appear to me in my highly subjective viewpoint that the both the company’s main function and basic organizational structure are why employee morale is low and revenues/margins can’t recover, not to mention the gaming industry as a whole doubled down during the absurd overreaction to COVID. This company is a more or less a cost center for the parent company. If half of your company isn’t sure who the CEO or who is actually in charge of executive decisions then nothing more really needs to be said (in my opinion).