Pros
The techs worked great as a team. Everyone helped each other when needed.
Cons
They are constantly understaffed, causing clients to become frustrated by the time they get a response from the helpdesk. Don't believe the hype on their website, they are much smaller than they seem. Less than 50 employees total between the business, sales, and tech offices. Helpdesk always had a hard time keeping employees. They track employee time logged into support tickets, and the CEO only hired based upon man hours needed for forcasted projects, not the actual workload of the helpdesk. This caused many helpdesk techs to become over worked and stressed out by the load of tickets they had. There is little to no management presence. The general manager was always in the field working as a tech, due to being understaffed, rather than managing and giving direction to the techs. The CEO's presence was only around when things needed major correction, otherwise he was gallivanting around the country working on other business opportunities or on vacation, and not giving time or attention to Z Networks. The training of techs is a joke. There is no formal training process. Little to no room for career advancement. While I was there several people received "promotions" giving them added responsibility with the expectation that they also remained working on helpdesk tickets. There is no HR department, only an administrative assistant, that also did HR's role, but knew little to nothing about benefits, health insurance, etc. The benefits and pay are low as compared to industry standards They are headquartered in Seattle. Working in a remote office was ridiculous. The remote offices are little more than a broom closet, 8x10 room with 2 workstations to take helpdesk calls.